Hospital Engagement Specialist (Remote)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

The Hospital Engagement Specialist fosters the relationship between area hospitals and MHC. This position acts as a bridge to bring Consumers into MHC services directly from the hospital. The Hospital Engagement Specialist works to ensure Consumers are connected to the right serve at the right time.

Job Title: Hospital Engagement Specialist (Remote)

Schedule: Monday -Friday, 8:00am-4:30pm

JOB SUMMARY: The Hospital Engagement Specialist fosters the relationship between area hospitals and MHC. This position acts as a bridge to bring Consumers into MHC services directly from the hospital. The Hospital Engagement Specialist works to ensure Consumers are connected to the right serve at the right time.

RESPONSIBILITIES:

• Work with area hospitals to identify Consumers who need MHC services.

• Identify appropriate services based on hospital discharge paperwork, face to face, and telephonic meetings.

• Provide education and marketing to area hospitals about MHC services.

• Travel to satellites to provide education to staff as needed.

• Create and foster relationships with area hospital staff, discharge planners, and administration.

• Track quality improvement data as outlined by Director.

• Track engagement data as outlined by Director.

• Summarize quality improvement and engagement data as needed and present to MHC leadership.

• Review ER utilization and inpatient hospitalization reports to identify Consumers needing MHC services.  

• Develop relationships with local Emergency Rooms in order to collaborate on admission of high utilizers of emergency services.

• Attend and participate in agency multidisciplinary team meetings as needed.

• Represent the Agency with visitors learning about the agency model.

• Responsible for attending all mandatory in-services, continuing education and annual health requirements.

• Comply with all Corporate Compliance policies, practices and procedures.  Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director

• Comply with all OSHA and safety policies, practices, and procedures.  Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.

• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

• Participate in proactive team efforts to achieve departmental and company goals.

• Perform other duties as assigned.

• Provide leadership to others through example and sharing of knowledge/skill.

• Follow all policies and procedures set by the Agency.

REQUIREMENTS:

• Master's Degree in a health-related field of counseling, psychology, or social work. Must be licensed or license eligible (LPC, LMSW, LCSW, LMFT or equivalent)

• Valid Tennessee Driver’s License

• Acceptable Motor Vehicle Report (MVR)

• Acceptable Criminal Background Investigation

• Personal Automobile Insurance

• Cell Phone

​BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Basic Life and AD&D Insurance

• Short- & Long-Term Disability

• Supplemental Life Insurance

• Cancer Insurance

• Accident Insurance

• Critical Illness Insuranc