Guest Services Supervisor - Sol Duc Hot Springs

Job Description

Under the direction of the General Manager and Operations Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the front desk and retail store so that staff members and guests experience a positive impression of the facility.

Job Responsibilities

•  Scheduling, Payroll, Training, and Coaching all guest services staff
•  Managing both the front desk and gift shop
•  Manage labor cost and retail cost of sales
•  Conducting retail inventory
•  Keeping the gift shop well stocked and neat
•  Conducting guest service recovery
•  Upholding high standards of conduct amongst the staff
•  Conducting cashier audits
•  Administrative duties as assigned

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

 

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.  
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Must be able to use or learn to use: SMS, RetailPro, Kronos, Microsoft Excel, Etc.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.
• Must be able to read, write, and clearly speak English

 This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.