Sales Associate Fixed-Term

<p><strong>MAIN PURPOSE</strong></p> <ul type="disc"> <li>Maximize boutique performance by achieving sales targets and strategic objectives.</li> <li>Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.</li> <li>Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.</li> <li>Advise clients to guarantee high-quality service, following Montblanc's standards.</li> <li>Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.</li> <li>Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.</li> </ul> <p> </p> <p><strong>KEY RESPONSIBILITIES</strong></p> <ul type="disc"> <li><strong>Sales Management</strong></li> <ul type="circle"> <li>Manage product sales effectively.</li> <li>Achieve set sales goals.</li> <li>Handle the sales process according to the client type.</li> <li>Advise clients and ensure their satisfaction.</li> <li>Develop sales initiatives.</li> </ul> </ul> <ul type="disc"> <li><strong>Customer Relations</strong></li> <ul type="circle"> <li>Ensure customer relations (agreements, service) according to Brand standards.</li> <li>Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).</li> <li>Increase the customer database by providing all relevant information.</li> <li>Track customer files.</li> <li>Manage customer complaints together with the ABM.</li> </ul> </ul> <ul type="disc"> <li><strong>Brand Presentation</strong></li> <ul type="circle"> <li>Maintain consistent adherence to brand presentation standards:</li> <ul type="square"> <li>Personal appearance and uniform.</li> <li>Luxurious appearance of the Boutique and displayed products (windows and displays).</li> </ul> </ul> </ul> <ul type="disc"> <li><strong>Marketing Implementation</strong></li> <ul type="circle"> <li>Respect and ensure the implementation of all marketing campaigns.</li> <li>Actively participate in event organization.</li> </ul> </ul> <ul type="disc"> <li><strong>Boutique Operations</strong></li> <ul type="circle"> <li>Ensure the Boutique's operation in the absence of colleagues.</li> <li>Demonstrate versatility in cash register and warehouse tasks.</li> <li>Ensure all sales are correctly processed in the computer system.</li> </ul> </ul> <ul type="disc"> <li><strong>Product Management</strong></li> <ul type="circle"> <li>Participate in inventories.</li> <li>Prevent potential losses.</li> <li>Check merchandise reception.</li> <li>Prepare merchandise shipments.</li> <li>Transfer merchandise information.</li> </ul> </ul> <ul type="disc"> <li><strong>Information Management</strong></li> <ul type="circle"> <li>Provide all necessary information to the store management to prepare reports.</li> <li>Actively participate in team meetings.</li> <li>Actively participate in training sessions.</li> <li>Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).</li> </ul> </ul> <p><strong> </strong></p> <p><strong>JOB REQUIREMENTS</strong></p> <ul type="disc"> <li><strong>Basic Education:</strong></li> <ul type="circle"> <li>Proven sales experience (required).</li> <li>Commercial maturity.</li> </ul> </ul> <ul type="disc"> <li><strong>Specific Knowledge:</strong></li> <ul type="circle"> <li>Knowledge of the product and the Brand.</li> </ul> </ul> <ul type="disc"> <li><strong>Professional Experience:</strong></li> <ul type="circle"> <li>One year of experience in the type of sales to be performed.</li> <li>Complementary training: Sales techniques.</li> </ul> </ul> <ul type="disc"> <li><strong>Other Skills:</strong></li> <ul type="circle"> <li>Ability to impact and communicate with clients.</li> <li>Service orientation - Ability to detect customer needs.</li> <li>Sense of responsibility and initiative.</li> <li>Excellent appearance and presentation.</li> </ul> </ul> <ul type="disc"> <li><strong>Languages:</strong></li> <ul type="circle"> <li>Spanish (Fluent)</li> <li>English (Fluent)</li> </ul> </ul>