Senior Manager, Product Manager, Card Product Operations

West Creek 1 (12071), United States of America, Richmond, Virginia

Senior Manager, Product Manager, Card Product Operations

 This role sits in a Horizontal Product Operations & Analytics team across EPCP2 (Emerging Payments Card Products & Platforms). In this role you will work to build and socialize best practices, processes and identify critical tooling necessary throughout the Product life cycle. This role will partner closely with various product, technology, operational and analytics peers and leaders across the Capital One Organization.

Job responsibilities:

• Build and own the ecosystem of best practices, processes and tooling throughout the product life cycle

• Identify strategic process and tooling gaps and implement solutions to address

• Establish the roles and responsibilities within the product life cycle of Product Managers, Engineers and Product Operations associates in order to build products

• Partner with other Card Product Operations towers to implement product best practices, processes and tooling within the broader Product Operations function 

• Build and own change management and training processes for product best practices, processes and tooling, while establishing feedback loops with customers to drive continuous improvement

• Develop strategy and get buy-in from leadership on where best practices, processes and tooling is centralized with the enterprise and where it is federated (i.e. specific within EPCP2)

• Develop OKRs to measure effectiveness of best practices, processes and tooling

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered 

  • You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage

  • You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

• Business Focused 

  • You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One

  • You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

• Technology Driven

  • You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics

  • You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems

  • You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

• Transformational Leadership 

  • You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments

  • You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way

 We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• Learner. You have an appetite to learn new things or new technologies all while exhibiting humble