Staff User Researcher - Acton, Mass. or San Diego, CA (Hybrid) (E2E Specific Initiatives)

Job Title: Staff User Experience Researcher

Department: User Experience

FLSA Status: Exempt

Description

Insulet is on a mission to simplify life for people living with diabetes! We are looking for a Staff User Experience (UX) Researcher in the growing Innovation & Strategy organization to accomplish our mission. The Staff UX Researcher will drive research with cross-functional members of the UX, digital product and marketing teams. They will lead UX research to identify new opportunities and improve our digital, service-based experiences. The ideal candidate is a strategic thinker with significant quantitative and qualitative research experience contributing to innovation through curiosity and rigorous research.

Responsibilities

• Independently lead and execute multiple user research projects simultaneously while working closely with UX leadership and cross-functional teams (including Data Science, IT, Product, Human Factors, Design, Clinical, Marketing, and Innovation)
• Responsible for End-to-End research in their assigned product category, including digital customer journeys, website web portals, Customer Care, and all digital user-facing experiences.
• Work collaboratively with other user researchers
• Create mixed-methods research roadmap(s) by consulting with stakeholders and leadership.
• Lead and execute the UX research process, from study planning, alignment, and findings communication.
• Work colsely with legal and data privacy to ensure compliance
• Conduct research on US-based and globally to better understand the needs of People Living With Diabetes and Health Care Providers.
• Construct polished reports and presentations, with excellent data visualization and narratives.
• Actively communicate and collaborate with the User Research manager, peers, and stakeholders.
• Mentor partner researchers in the execution phases of the research process 
• Evangelize insights to drive customer-centered product outcomes
• Identify opportunities to improve the user research processes
• Work closely with vendors to execute external research with high internal standards

Basic Qualifications

• Bachelor’s or Master’s degree in Psychology, Human Computer Interaction, Human Factors, or related field required. 
• 7+ years of relevant experience in UX, Human Factors, or Marketing/Customer Insights with a focus on researching and developing customer-centric physical, digital, web, and/or service-based products
• Knowledgeable (or excited to learn) about diabetes 
• Experience executing primary research with qualitative, as well as quantitative methodology and statistical analysis (e.g., Qualtrics, large-scale surveys)
• Demonstrated experience leveraging design tools (Figma, Miro, etc ...) for research
• Work well in ambiguous situations with the ability to drive research that enables business and design data-driven decision making.

Preferred Qualifications

• Worked in regulated medical spaces 
• Demonstrated flexibility with organizing schedule and working across time zones, within US and Europe. 
• Charismatic leader who builds and maintains strong, positive cross-functional relationships throughout the organization 
• Strategic thinker who executes well-crafted research to push innovation and customer-centricity forward
• Experience supporting global initiatives and conducting research internationally
• Balancing diving deep with bias for action: can execute quickly

Physical Requirements

• NOTE: This position is eligible for hybrid working arrangements (requires on-site work from our Acton office at least 3x/week; may work remotely other days). #LI-Hybrid

Additional Information:

The US base salary range for this full-time position is $138,825.00 - $208,237.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. Th