Regional Quality Manager

Overview

At Shawmut Design and Construction, we take pride in the culture we’ve built as a 100% employee-owned company—one that’s been recognized with more than 85 Best Place to Work awards. We’ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America’s Best Employers by Forbes—along with numerous regional recognitions across our 11 offices nationwide.

 

Here’s a glimpse into what we offer:

• Health, Dental, and Vision Insurance.
• Employee Stock Ownership Plan (ESOP) – Be an employee-owner!
• 401(K) with Company Match – Receive a company match up to 4% of your eligible pay.
• Generous Paid Time Off – vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day.
• The Extras – Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more.

Responsibilities

The Regional Quality Manager is the representative of the Quality Management program within their region, responsible for driving, promoting, and improving quality culture and practices across all project teams. This role assists the National Director, Quality Control in partnering with construction operations leadership to embed quality into every phase of the project lifecycle—from preconstruction through closeout and warranty—ensuring consistent implementation, continual improvement, and alignment with the company’s national quality strategy. The Regional Quality Manager collaborates closely with both national leadership and regional operations leadership, balancing priorities to achieve program excellence.

 

ESSENTIAL JOB FUNCTIONS

 

Program Leadership

• Champion the company’s Quality Management Program across all projects in the region.
• Serve as a peer leader to Operations, ensuring quality is integrated in planning, execution, and turnover.
• Represent quality in regional leadership meetings and planning efforts.
• Collaborate with National Quality Leadership to align regional practices with overall program goals.

Coaching & Support

• Mentor Project Executives, Project Managers, Superintendents, and QC Managers in quality best practices.
• Provide proactive coaching during preconstruction, buyout, and early-phase planning to ensure quality risks are identified and mitigated.
• Deliver regional training and onboarding on QC standards, provide feedback to national leadership on evolving needs.
• Act as a resource for issue resolution, root cause analysis, and corrective action planning.

Program Implementation

• Oversee regional consistency of Project Quality Plans, DFOW logs, inspection/testing plans, and Procore-based workflows.
• Lead risk assessments for high-value or high-risk scopes of work and ensure proper phased controls are implemented.
• Conduct periodic audits of projects and subcontractor QC performance.
• Serve as the first-line escalation point for regional quality issues, collaborating with Ops leadership and escalating to National Quality Leadership when necessary.

Continuous Improvement

• Collect and validate regional QA/QC performance metrics and provide actionable analysis to National Quality Leadership.
• Drive lessons-learned sessions across projects, ensuring feedback loops improve future work.
• Provide structured feedback and lessons learned to National leadership to inform future standards, tools, and training.
• Identify training needs and deliver targeted sessions for regional teams and subcontractors.

Stakeholder Engagement

• Collaborate with Owners, Designers, Risk Management, and Trade Partners to resolve quality issues and reinforce expectations.
• Support business development efforts by showcasing regional quality performance and capabilities.
• Partner with Operations and National Quality Leadership in supporting pursuits and client-facing efforts by demonstrating regional quality capabilities.

Team Oversight & Resource Management

• Offer guidance, mentorship, and accountability for project-based Quality Managers through a dotted-line relationship, reinforcing consistency of quality processes across projects.
• Assess regional project workload and assign or recommend appropriate Quality Manager staffing, balancing resources between projects to meet risk-based quality needs.
• Support training, career development, and succession planning for Quality Managers, fostering growth of quality leadership capabilities within the region.
• Ensure that all project-based qc