Lab User Experience Supervisor

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Lab User Experience Supervisor

Location(s)

GSK (Collegeville) - Customer Site PA

Job Responsibilities:

• Ensure appropriate management of the service teams within area of responsibility, delivering the services identified in the statement of works, and ensuring that all service requests are allocated, resolved, and closed out accordingly.
• Monitor team’s performance to ensure that the services are delivered to the required high standard.
• Engage in local customer interaction and foster long term collaborative relationships.
• Monitor all groups within area of responsibility to ensure that they operate safely and that all appropriate risk assessments, documentation, procedures, and audits are in place.
• Carry out inductions and training as per PerkinElmer requirements.
• Conduct regular meetings with managed staff through routine meetings and annual reviews (where necessary).
• Maintain oversight and accountability for actions that arise from routine meetings to ensure that they are completed.
• Recruitment of suitable and qualified personnel into the team as per the company’s policies and procedures.
• Provide cover for your manager or peers where necessary.
• To attend and actively participate in comm cells, meetings, and training courses as required.
• Support and contribute to transformational activity appropriate to team and subject matter expertise.
• Ensure timely and accurate reporting of data including any performance metrics.
• Ensure any communications are timely and accurate.
• Seek development opportunities and advise reporting staff of areas to enhance their career/service delivery.
• Build and maintain business continuity plans and ensure skills matrices show development of staff.
• Collaborate with internal and external PerkinElmer staff and customer groups for further business opportunities.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Demonstrable experience of providing a range of scientific & technical services.
• Excellent teamwork, interpersonal & communication skills.
• Highly committed, organized, self-motivated & able to manage a complex workload.
• Flexibility within the contracted hours.
• Strong IT skills.
• Comfortable chairing and facilitating meetings.
• Strong team player and a ‘can do’ attitude.
• Intuitive and proactive nature.
• Working to and achieving set targets.
• Experience of working to GxP regulations would be advantageous.
• Awareness of Safety and Quality protocols and guidelines.

Basic Qualifications:

• Bachelor’s degree in relevant field and 1+ years' experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role OR
• Associate degree in relevant field and 3+ years' experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role OR
• High School Diploma with 5+ years of experience in a cust