Workday Principal Engagement Manager - Higher Ed (Certified)

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Are you looking to join a dynamic company that truly values their employees, offers great benefits, and has a “people first” culture? At ERPA, we encourage our employees to be innovative and welcome new ideas. Empathy, responsibility, passion, and agility are the values that ERPA emulates in the workplace and seeks in our employees.  

ERPA is a client-centered technology services firm, modernizing and maximizing customer’s investment in Workday. Our team delivers holistic solutions for customers looking to maximize their Workday investment and elevate the user experience by offering on-going application management services, Phase X and follow-on solutions, analytics, and overall optimization. 

Position Summary: 

Are you a team-oriented, collaborative Principal Workday Engagement Manager that wants to be part of an amazing team? Don’t miss out on this great opportunity! 

Our Principal Engagement Manager plays a critical role in building lasting relationships with ERPA’s Workday customers while managing higher ed implementations and/or a portfolio of AMS and Phase X clients. This role is responsible for all aspects of project delivery and helps support our customers’ long-term goals. This role will contribute to the development of ERPA’s Workday AMS practice and should showcase innovation, strategic thinking and have the drive to make ERPA a Workday partner of choice. 

Key Responsibilities: 

• Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility) 

• Be the key connection between our consultants and the client 

• Serve as the Subject Matter Expert on Workday higher ed engagements 

• Lead multiple Workday engagements concurrently 

• Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets 

• Gauge and report project health and monitor risks, issues, and escalations 

• Conduct status updates and manage weekly, monthly and quarterly customer governance.  

• Assist with work assignments & resource management for AMS and Phase X engagements 

• Ensure customer satisfaction remains exceptional, and customers are referenceable   

Experience and Education Requirements: 

• 3+ years of experience working at a Workday Partner, managing initial Phase 1 Workday implementations (full platform desired) and Phase X implementations for higher ed customers. Student implementation experience a plus.

• A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA 

• Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.) 

• Prior experience managing projects utilizing Smartsheet  

• Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders 

• Must have excellent organizational skills and the ability to manage competing priorities 

• Abilit