Senior Adoption Strategist, Adoption and Content Supply Chain

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Adobe Customer Solutions is seeking a Senior Adoption Strategist with deep expertise in change management and Content Supply Chain (CSC) to lead adoption, organizational readiness, and sustained value realization for enterprise customers.

This role focuses on ensuring Adobe technologies are successfully embedded into how organizations plan, create, manage, deliver, and measure content at scale. The Senior Adoption Strategist partners closely with executive stakeholders, delivery teams, and cross-functional customer groups to align people, process, and technology in support of large-scale marketing and digital experience transformations.

The ideal candidate brings a strong consulting mindset, hands-on change leadership experience, and a practical understanding of content operations and marketing workflows.

What You’ll Do

Lead Change & Adoption Strategy

• Design and execute comprehensive change and adoption strategies using Prosci ADKAR, aligned to Content Supply Chain and marketing transformation initiatives
• Conduct stakeholder analysis, change impact assessments, and organizational readiness diagnostics
• Translate transformation vision into actionable adoption plans across roles, workflows, and governance

Enable Content Supply Chain Transformation

• Lead adoption initiatives across the end-to-end Content Supply Chain, including planning, creation, collaboration, review, management, activation, and measurement
• Help customers evolve from fragmented content workflows to scalable, integrated CSC operating models
• Apply adoption strategies in the context of Adobe solutions such as Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Workfront

Drive Organizational Readiness

• Assess current-state and future-state marketing and content operating models
• Define roles, responsibilities, and ways of working required to support CSC transformation
• Partner with solution and delivery teams to ensure adoption is embedded throughout program delivery

Engage and Influence Executives

• Lead executive workshops, visioning sessions, and alignment discussions
• Serve as a trusted advisor to senior leaders across Marketing, Digital, Content, and Operations
• Communicate adoption progress, risks, and outcomes through clear, executive-ready storytelling

Measure Adoption & Value

• Define and track adoption KPIs tied to Content Supply Chain performance and business outcomes
• Use qualitative and quantitative feedback to refine adoption strategies
• Support customers in realizing and sustaining measurable value from their Adobe investments

Support Sustained Adoption

• Design reinforcement strategies to ensure long-term adoption post go-live
• Partner with Adobe Digital Learning Services to align training with real CSC workflows and roles
• Mentor junior strategists and contribute to delivery excellence across engagements

Required Qualifications

• 7+ years of experience in change management, adoption, or digital transformation roles within consulting or enterprise environments
• Active Prosci ADKAR certification
• Proven experience working in or alongside Content Supply Chain, content operations, or marketing operations transformations
• Strong experience with Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Workfront
• Exceptional executive communication and presentation skills, including the ability to create executive-ready PowerPoint narratives
• Strong strategic, analytical, and problem-solving skills
• Bachelor’s degree required; Master’s degree preferred
• Willingness to travel to client sites as needed

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay