Retail Associate - Hotel St Michael - Prescott Arizona

Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a Retail Associate for the Hotel St Michael in Prescott, Arizona.

Primary mission: 

Serve as the initial point of contact for hotel guests and retail customers, welcoming each individual with a courteous, professional demeanor and a friendly smile. Provide helpful information and assistance as needed, while ensuring the store remains well-organized, fully stocked, visually appealing, and inviting for all visitors. 

SCOPE OF WORK + TEAM 

• Reports to the Retail Manager and / or Supervisor

RESPONSIBILITIES 

• Greeting customers as they enter the store and assisting them in finding products they need
• Processing transactions and operating cash registers, accepting payments and making change
• Accurately handle cash and credit card transactions
• Answering customer inquiries regarding products, services, and store policies
• Maintaining clean and organized sales floors, ensuring all merchandise is accurately priced and displayed
• Restocking shelves and displays with new or returned products
• Assisting with inventory management, including receiving and unpacking new stock
• Handling customer complaints and returns in a professional and courteous manner
• Upselling or suggesting additional products to customers to meet sales goals Work with sales team to achieve sales targets

EXPERIENCE:

• Prior Experience:
  • 1+ Previous Retail in hospitality or fast-paced environment preferred.

Qualifications

• IT Expertise: 
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and POS systems is preferred. 
• Education: 
  • High School diploma or GED required; college degree preferred.
• Subject Expertise: 
  • Previous retail experience is preferred
  • Excellent customer service skills
  • Ability to communicate effectively
  • Basic mathematical skills
  • Attention to detail
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office
  • Must be able to exercise confidentiality and discretion. 

OTHER EXPECTATIONS: 

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Physical Requirements: 

Lifting/Pushing/Pulling/Carrying

Frequent, for lifting merchandise and inventory boxes, etc., for placing on shelves for storage and / or assisting with inventory and / or restocking shelves and / or displays in retail area. For vacuuming and / or sweeping and / or mopping the retail space and / or store as needed, emptying waste baskets, etc. weighing up to 25 lbs.

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