Coordinator/Sr Coordinator, Operational Excellence Training

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The role will coordinate training and engagement initiatives for frontline leaders to drive sustainable change and elevate leadership within Airport Operations. 
• This role supports the development and execution of key frontline Airport leadership events while leading engagement activities that foster effective communication and collaboration among airport leaders.
• The role is a part of the Operational Excellence Training team within the Airports group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Facilitate the development and implementation of strategic approaches to frontline leader engagement that informs training initiatives, aligns with organizational objectives, and promotes leadership excellence. 
• Collaborate with the Operational Excellence team to assist in the planning, development, and execution of frontline leader events and forums. Ensure activities are impactful, well-organized, and align with the company's strategic goals. 
• Source and curate content that highlights frontline leader activities, reinforcing the organization's strategic focus. Ensure continuous frontline leader engagement with key initiatives and priorities. 
• Work across the airport readiness team to establish effective channels for engaging frontline leaders. This includes forming a frontline Leader Advisory Council to guide training, communication, and change management strategies.
• Engage with airport frontline leadership through focus groups and other methods to ensure that initiatives are relevant, effective, and meet their specific needs. 
• Promote dialogue and knowledge sharing across stations by organizing and facilitating centralized training opportunities. 
• Engage with other HDQ teams including multiple Airport Support functions, Labor, Enterprise Learning, and People Business Partners to ensure relevant and effective initiatives. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent training/experience
• 1+ year of relevant experience
• Limited travel will be required as needed to meet with airport frontline leaders and Training for airport, cargo, and contact center leaders. 

Preferred Qualifications- Education & Prior Job Experience

• Prior experience planning large-scale events.
• Prior experience developing and implementing engagement strategies.

Skills, Licenses & Certifications

• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable    
• Applicable valid driver’s license as required by local authorities, if applicable
• Excels in organizing, prioritizing, and managing multiple tasks simultaneously, with a keen eye for detail.
• Possesses excellent written and verbal communication abilities, ensuring clarity and professionalism in all interactions.
• Able to break down and articulate complex concepts in a clear, concise manner, making information easily understood by diverse audiences.
• Experienced in coordinating multifaceted projects efficiently, ensuring timely and organized execution. 
• A strong team pl