Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

At your core, you are a believer in and practitioner of data-driven decision-making. Your strengths stretch beyond your technical data prowess — your curiosity, analytical rigor, and critical thinking make you an indispensable asset to any team tasked with making tough tradeoff decisions. You enjoy solving gnarly operational challenges and you’re proactive about identifying opportunities for improvement. You feel comfortable navigating unknowns and are excited about the challenge of shaping a team at its formation. You are passionate about the impact that small business employers can have on their employees’ lives, and are motivated by the opportunity to grow that impact.

Your Success Profile

What You Will Work On

• Manage day-to-day relationships with current partners, owning weekly agendas and ensuring successful partnership execution.
• Execute day-to-day operations for our suite of differentiated benefits, including care navigation/employee assistance, primary care, online mental health, fertility & family planning, fitness, and bike share memberships.
• Strategize and execute on new opportunities to increase adoption or revenue streams for existing benefits and identify areas of potential product expansion.
• Serve as the gatekeeper for Justworks, as it relates to current partner prioritization requests or issue escalation.
• Act as the project manager overseeing the implementation of partnership expansion opportunities.
• Develop and foster partner relationships with strategy, marketing, and operations leads.
• Own the deprecation of benefits and communicate changes in systems/procedures across teams.
• Serve as the key point of contact for all Finance and Accounting related queries and manage monthly reporting and recordkeeping.
• Own the development of Key Performance Indicators (KPIs) to evaluate the health of benefit offerings and partnerships.
• Reconcile and audit invoices and large data sets to ensure accuracy and compliance requirements.
• Triage incoming issues/inquiries to identify the need for Engineering, Finance, or Compliance intervention and escalate accordingly.
• Troubleshoot bugs and incidents related to benefit enrollments, billing, and payroll, and collaborate with internal stakeholders and third-party partners to resolve them.
• Collaborate with Product and Engineering counterparts to improve operational efficiency, focusing on standardizing enrollment and billing integrations, as well as establishing and refining processes for issue prioritization and triaging.
• Inform and maintain vendor and internal partner Service Level Agreements (SLAs).
• Perform other related duties as assigned.

How You Will Do Your Work

As an Engagement Manager, Differentiated Benefits, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and e