Customer Representative Associate II - Anticipated Vacancy

Location: Augusta,Maine,United States

Job Class Code: 6598
Grade: 13
Salary: $17.30 - $24.91 

Closing: October 30, 2024

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens. 

Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about contributing to the safety of the roads in Maine and have a keen eye for detail, we want you on our team!

Bureau of Motor Vehicles is seeking motivated candidates for the anticipated vacancy of Customer Representative Associate II in the Operating Under the Influence/Habitual Offender unit.

Apply now and enjoy our superior benefits package, which includes 13 paid holidays, 12 sick days, and 3+ weeks of vacation to start!

Who are we?

As a member of our team, you will play a vital role in handling complex and involved processes of Maine’s operating under the influence, habitual offender, and ignition interlock laws. 

Work hours for this position are Monday-Friday 8:00am-5:00pm.

Responsibilities include but are not limited to:

• Answering a large volume of phone calls and providing technical advice to the general public, police officers and attorneys relating to license suspensions, revocations and restoration for OUI and habitual offenders and ignition interlock. 
  
• Assisting with the restoration processes to support the 13 branch offices.
  
• Reviewing police officer’s alcohol offense reports to determine completeness and accuracy in order to expeditiously impose administrative alcohol suspensions in a timely manner as required by law. 
  
• Entering court convictions and court ordered suspensions for alcohol violations, entering of court information related to serious violations such as road rage and manslaughter.
  
• Reviewing records to determine if a person’s driving history is such that they must be deemed and habitual offender for serious and repeated violations and determine eligibility for a person to restore and drive under the conditions of Maine’s ignition interlock program. 
  
• Collecting, validating, and reconciling revenue, in order to verify that the money collected for services reconciles with the amount of revenue to be deposited.
  
  

The candidate we are looking for will have the following skills:

• Ability to multitask and prioritize effectively with multiple interruptions.
  
• Ability to work as a team and contribute to a positive environment.
  
• Possess a high level of attention to detail.
  
• Knowledge of programs and resources that have a compliance or eligibility component.
  
• Knowledge of query and research techniques.
  
• Ability to make intermediate mathematical calculations.
  
• Ability to verify, code, compute, and/or reconcile data on standard documents.
  
• Ability to track documents for follow-up action.
  
• Ability to effectively resolve problems.
  
• Ability to assist customers and providers with reporting, eligibility, and compliance requirements.
  
• Ability to effectively present routine factual information to individuals/groups.
  
• Ability to communicate effectively, both verbally and written.

MINIMUM QUALIFICATIONS: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)

• Training, education, or experience in office and administrative support work that de