International Beta Programs Lead

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square’s Beta Team is looking for an experienced team leader to oversee the execution of beta programs to validate the customer experience during the product development cycle. You will manage the performance of a growing team of Beta Managers, who work with our customers and a wide variety of internal teams to develop the strategy to confirm from our customers’ perspective, we're ready to launch. Our betas range from small feature updates to large product launches, spanning Hardware and POS to Partnerships and SaaS. 

Your mission is to ensure our beta programs are data-driven and research backed, and our products launch bug free to happy customers. Reporting into the Global Launch Readiness Lead, you’ll also be responsible for advocating for our international customer base and ensuring their needs are prioritised within our global company. Effective team leadership, launch experience, project management skills, and an analytical mindset are essential.

You Will:

• Manage a growing team of Beta Managers, ensuring they hit and exceed performance goals and reach exceptional outcomes during several simultaneous beta programs

• Champion the needs of our international sellers, surfacing opportunities for improvement in each of our global markets.

• Oversee Beta Managers partnering with product teams to set exit criteria for beta programs, and hold product teams accountable to reaching them before launch

• Report on launch health and success of each beta program

• Lead and participate in planning meetings and provide advice and guidance on product roadmaps

• Surface trends to help inform key teams on Beta progress and aid decision making from ground level to C-Level

• Improve upon the Beta Team strategy and vision, constantly seeking program improvement

• With the Launch Readiness Lead, build upon staffing strategy to ensure adequate coverage for all high impact programs

• Maintain in-depth knowledge of products, solutions, and market requirements

Qualifications

You Have:

• 5+ years relevant experience successfully managing technical teams with metrics to prove it. 

• Direct experience with the product development lifecycle, product launches, and/or beta testing

• Experience influencing critical decisions within cross-functional organisations without direct authority

• Command presence with grace under pressure

• Solid experience in report writing, preparing briefs and presenting to large cross functional audiences (Platform, Product, GTM)

• Expert decision making quality

• Ability to be creative, strategic, analytical, and think creatively to solve problems

Even better

• Experience leading product launches a strong plus, but not required

• Spanish or French Bilingual a plus, but not required 

This is a Controlled Function (CF3/4) role under the Central Bank of Ireland’s Fitness & Probity Standards ('CBI Standards'). If you are offered this role and accept the offer, prior to the appointment, you will be required to agree to abide by the CBI Standards and complete a Fitness & Probity Self-Certification form. Due diligence checks will also be performed in line with the CBI Standards.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and