Regional IT Systems Administrator

COMPANY OVERVIEW
At Harbor Health, we’re transforming healthcare in Austin through collaboration and innovation.  We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

POSITION OVERVIEW
The Regional IT Systems Administrator will serve as Harbor Health’s frontline technology partner for clinic adoptions and ongoing site operations. This role blends onsite technical assistance, field operations, and systems administration, ensuring clinics in Austin, San Antonio, El Paso, and Dallas are seamlessly integrated into Harbor’s IT ecosystem.

The right candidate will thrive in hands-on problem solving, be eager to travel, and bring a customer-service mindset that ensures clinicians and staff have reliable technology to deliver patient care.

This role is expected to travel 75% of the time for the first 6-12 months, and then 20% after that timeframe. 

POSITION DUTIES & RESPONSIBILITIES
 

• Clinic Adoption & Field Operations
  • Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
  • Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
  • Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
• Systems Administration
  • SaaS system administration and account lifecycle.
  • Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
  • Elevated (tier 3+) support work routed from IT Service Desk.
• Network & Infrastructure Support
  • Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
  • Troubleshoot connectivity, telephony, and device escalations.
  • Maintain asset inventories and ensure accurate equipment tracking across sites.
• Security & Compliance
  • Support endpoint security, enforce security protocols, and secure configuration practices.
  • Surface risks and anomalies to Harbor’s Cybersecurity team.
• Project Participation
  • Operate independently on clinic integration projects from scoping through go-live.
  • Balance project responsibilities with day-to-day support and operations.
• Documentation & Knowledge Transfer
  • Maintain documentation of site configurations, standards, and changes.
  • Provide timely updates and feedback for continuity.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR
• Associate degree/certification with 3+ years of IT field operations experience; OR
• 5+ years in IT support/field operations with exposure to systems administration.

Skills:

• Proficiency in supporting desktops, networks, data, security, and SaaS systems.
• Required experience within the healthcare or health tech field.
• Familiarity with IT Service Management (ITSM) at Tier 1-3 levels.
• Skilled in endpoint management, asset tracking, and imaging/deployment processes.
• Working knowledge of networking concepts, including switches, firewalls, and wireless technologies.
• Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms) is a plus.
• Strong troubleshooting skills across hardware, software, and network e