Customer Technology Advisor for SAP (m/f/d)

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Marketing and Sales

• Lead Opportunity creation, opportunity progression, opportunity closure in SAP areas: SAP Business Transformation Center, SAP Integration, SAP S/4HANA Cloud

• Provide demonstration of Kyndryl credentials in SAP and more specifically SAP cloud services

• Work closely with the local solution design teams in developing business bases, client presentations and SOWs

• Provide a focal point for the team to help understand capabilities, offerings, client references

• Become a recognized thought leader in SAP cloud services, utilizing conferences, white papers, client presentations to build awareness of Kyndryl credentials

• Be accountable for driving signings in the Alps market

Delivery

• Support end to end delivery of SAP work for client and ensure what's sold is getting delivered to satisfaction of client and 10/10 Net Promoter Score from client, and delight clients.

• Work on helping organize project approaches and teams for client delivery

• Participate in project delivery, to varying degrees depending on project complexity

• Help resolve project issues as they arise

• Establish strong client relationships in key accounts to help progress the SAP Services portfolio

Practice

• Provide leadership by facilitating a community of like-minded practitioners to share and exchange ideas for practice growth and improvement

• Contribute content and advice to the offering development process

• Help shape the emerging model of the global SAP practice

People

• Help establish capability and skills models for the core domains

• Become a role model for global practitioners in the core domains

Who You Are

Who You Are

Who You Are

• Extensive experience and recent proven track record in IT Consulting or IT Management Consulting with regional or global consulting firm (Big 5 or boutiques) with delivery and business development success and growth

• Established history combining SAP consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans

• Demonstrated record creating & executing client transformation programs to drive strategies, optimization, and modernization

• Track record of developing and expanding client relationships with executive focus, proven ability to present strategic content and drive transformation across a broad range of stakeholders (executive, tech, etc.)

• Differentiated industry expertise (in at least one of: Consumer / Travel, Financial Services, Media/Communications / Energy, Healthcare / Life Sciences or Government) and depth across technology and IT trends, challenges, solutions, market dynamics, competition, and peer group activities

• Demonstrated ability to shape large complex, multi-competency deals across the Kyndryl Practices portfolio (e.g., Cloud, Applications, Data/AI, Network & Edge, Datacenter, Security, Resiliency, and/or Digital Workplace Services)

• Experience with Statement of Work  / Contract development, iteration, refinement, negotiation, and deal closure

• Development of business cases with return-on-investment analysis

• Deep experience working with hyperscalers (AWS, Azure and GCP) across large optimization, migration, and modernization solutions. Familiarity with their methods, ways to partner and cloud capabilities

• Understanding and articulation of the vision for modern engineering (e.g., agile, cloud native, DevOps) and operations (e.g., observability, automated response, SRE etc.) and ability to articulate a path toward a target operating model (people, process, and tools)

• Fluent in English and German

Preferred Professional and Technical Expertise: