Network Architect and Team Lead

General information

Requisition # R59803 Locations USA-VT-South Burlington Posting Date 04/15/2025 Security Clearance Required Public Trust/Suitability Remote Type Hybrid Time Type Full time

Description & Requirements

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Network Team Lead to join our team in Burlington, VT. 

Responsibilities include but are not limited to:

• Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests
• Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix
• Inform customers of their incident’s status at agreed intervals and continuously update incidents as needed
• Notify stakeholders of high impact/priority failures using the appropriate escalation procedures
• Provide senior level technical direction and engineering knowledge for all Tier I support activities
• Lead, manage and mentor all Tier I staff.  Provide, maintain, and continuously improve Tier 1 processes and SOPs
• Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more

Minimum Qualifications:

• Active CCIE Certification obtained within the past 3 years.
• DoD 8570 IAT Level II or similar certification
• A bachelor’s degree in a technical field of study
• A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment
• A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment

Preferred Qualifications:

• AWS or Azure certifications
• ITIL v4 certification

Clearance Requirements:

• Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time 
• Must be able to communicate, converse, and exchange information with peers and senior personnel 
• Constantly operates a computer and other office productivity machinery, such as a computer