Senior Coordinator, Program Operations

Job Title: Senior Coordinator, Program Operations

Team: Chicago

Location: Hybrid in Chicago, IL (CHI) 

Employment Type: Full-time

FLSA Classification:  Non-exempt 

Start Date: Jun 23, 2026

About Braven

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.  

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs Report.

About the Role

To achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Senior Coordinator, Program Operations, who will support the Chicago team in successfully running Braven’s Leadership & Career Accelerator course (the Accelerator). In this role, you will be part of the engine behind our work with at least one of our Higher Education Partners. This role will help ensure smooth program logistics and provide other administrative support as assigned. 

This role is part of the Chicago regional team and reports directly to a Senior Director. 

What You’ll Do 

Coordinate Logistics for the Accelerator (80%)

• Prepare weekly Fellow communications using the Weekly Email Fellow Templates, ensuring accurate links and inclusion of all region-specific announcements
• Prepare weekly Leadership Coach (LC) communications using the Weekly Email LC Templates, ensuring accurate links and inclusion of all region-specific announcements
• Prepare cohort discussion board threads in the course
• Support discussion board management in the course
• Manage site inbox (using regional inbox templates as needed)
• Student Support and Intervention - Assist in the process by reviewing case note completion weekly and  data analysis to identify trends 
• Review the grader playbook data weekly to identify trends at the site
• Assign weekly LC subs and share the weekly coverage report
• Serve as a Substitute LC as needed (last option)
• Coordinate in-person Learning Lab logistics, including space, materials, food, and other logistics
• Support with weekly Learning Lab execution and breakout room management
• Ensure Learning Lab (LL) decks are accessible (i.e., creating PDFs, utilizing software like Grackle)
• Reconcile weekly Learning Lab attendance for Fellows and publish in the course
• Maintain Google Calendar for the site
• Support with the weekly Learning Lab observation schedule and observations
• Project management of the Jira Accelerator Execution Project

Support Fellow Events and Regional Team Activities (20%)

• Provide planning, execution, and on-site support for virtual and in-person Fellow recruitment events, including but not limited to information sessions, tabling, and relationship-building with recruitment partners
• Execute and/or assist with ad-hoc program-related projects and tasks
• Provide planning, execution, and on-site support for partner engagements (i.e., summer engagements with partners, etc.)
• Other duties as assigned

Requirements

Minimum Requirements

• Bachelor’s Degree

Preferred Qualifications

• 1-3 years of administrative experience
• Extraordinary organization skills and attention to detail
• Strong customer service ethic with the ability to proactively anticipate questions and concerns
• Strong critical thinking, written, and interpersonal communication skills are necessary
• Ability to manage multiple projects concurrently and independently
• Proficiency in Microsoft Suite applications (Outlook, Word, Excel, PowerPoint), G-Suite (Google Drive, Google Docs, Google Forms, Google Sheets, and Gmail)
• Experience in Salesforce, Canva, Jira, Zoom, and Expensify
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

Work Demands

• Ability to work in-person in the Chicago area and at our HEP campus or other college c