Allstate Benefits Client Onboarding Consultant - Premier Accounts (Remote/Home Based)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

This position will contribute to the Sales Support and Account Management (SSAM) Department by developing professional expertise in particular subject matters. This position will develop an understanding of competitor practices and make change recommendations as appropriate for the Small or Mid-Market Team. Guided by professional standards, this position will provide technical and professional advice to internal and external customers. This position will feel comfortable analyzing information from a variety of sources, simplifying complex ideas, and recognizing items for escalation.

Key Responsibilities:

• Develop and execute new and changing case implementations and successfully transition case implementations to service team for ongoing support.
• Knowledgeable in case setup process including all account set-up documents, underwriting agreements, marketing and licensing requirements.
• Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.
• Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution.
• Communicate effectively with clients and brokers.
• Prioritizing work and assisting with team workload management.
• Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience.
• Apply critical thinking skills to determine when to use the Escalation Process or when an exception is needed.
• Partner with Allstate Benefit sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• Bachelor's Degree or equivalent experience
• Two or more years of account management experience preferred

Certificates, Licenses, Registrations:

• None

Functional Skills:

• Excellent written and verbal communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively.
• Must be able to work on multiple projects and complete high-quality work against strict and conflicting deadlines.
• Effectively build interpersonal relationship skills to establish working relationships with direct reports, peers and colleagues.
• Creative problem-solving and strong interpersonal skills.
• Ability to embrace and respect the team culture approach.
• Excellent presentation skills in front of high-level executives.
• Exhibit a can-do approach and aspire to excel in a fast-paced environment.
• Assertive self-starter with strong organizational skills.
• Ability to work with little to no supervision.
• Must be proficient in the following applications: Microsoft Office (Word, Excel, PowerPoint), Adobe Pro and various administration systems.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $52,500.00-$83,250.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a