Business Analyst

Your Responsibilities

• Actively participates with other members of the ServiceNow delivery team (Product Manager, Product Owners, Information Architects, UX Designers, Mid-Tier Dev, UI Dev, QA Analysts and other BA’s) to build solutions that meet business needs in an Agile setting (i.e., scrum ceremonies, collocated team, etc.)
• Works with the team to decompose requirements into stories, uncover associated workflows, data and business rules as well as define acceptance criteria based on real world scenarios
• Analyzes improvement requests and bugs to determine solutions that do not negatively impact other product features
• Applies detailed knowledge of design principles and user needs to ensure that user interfaces are of high quality, extremely usable, perform well and are consistent across product lines
• Conducts design walkthroughs, demos and functionality feedback sessions with internal and external stakeholders
• Support and drive Organizational Change Management (OCM) efforts as part of the ServiceNow Product team to help stakeholders adopt enhancements and new capabilities.
• Determines and produces just-enough documentation for the functionality being delivered in iterations, but also compiles a running specification that serves as a functional specification for the final deliverable.
• Fosters a culture of dedication, teamwork, problem solving, and continuous improvement.
• Moves project forward by stepping into other functional roles (testing, iteration management, etc.), when applicable
• Partners with internal stakeholders on operational readiness activities by sharing subject matter expertise on features and functions and uncovering operational requirements.
• Mentors/trains other new functional and delivery team members on Agile Methodology
• Helps build BA standards and best practices.
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

Qualifications

• Bachelor's degree or equivalent experience
• 5 years Business Analysis/Solution Design/Software Development experience
• ServiceNow experience as a Business Analyst, Catalog Admin or System Admin
• Experience in Agile/scrum methodology, including defining a minimal viable product, and exposure to other software development methodologies.
• Collaborative approach to problem solving and comfortable working with cross-functional teams.
• Excellent communication and analytical skills
• Experience in UI/UX design and wireframing is a plus.