Staff IT Product Manager, Service

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around human experience.  We constantly seek talented, motivated individuals possessing a proven track record of excellence to join our team.  Become part of a once-in-a-lifetime opportunity to transform the automotive and mobility industry.

Job Summary:

• We are looking for a strategic, results-driven Staff Product Manager to lead the evolution of our after-sales service platform. As part of a dynamic electric mobility company, you’ll be at the forefront of transforming how our customers and service operations engage with digital tools across service, parts, and warranty. This is a unique opportunity to drive innovation in the service technology space, shaping a world-class experience and operational excellence globally.

You Will:

• Lead the product strategy for our after-sales service technology platform, aligning it with company objectives and the evolving business needs.
• Collaborate closely with cross-functional teams, including engineering, design, and operations, to develop and scale digital solutions for repair management, scheduling, parts, and warranty.
• Launch and enhance digital tools and workflows for service advisors, technicians, and end customers to streamline repair processes and boost customer satisfaction.
• Create and execute product roadmaps that drive improvements in the service journey, including key metrics like NPS, service throughput, and self-service adoption.
• Oversee integrations with CRM, SAP, and other platforms to ensure seamless, interconnected service experiences.
• Champion the voice of the customer by gathering feedback from technicians, service centers, and partners to continuously refine and improve the product.
• Conduct user research, usability studies, and market analysis to shape product direction and inform the development of innovative features that address customer needs and industry trends.
• Foster a culture of innovation, agile execution, and collaboration across teams.
• Ensure product development is scalable, secure, and compliant with regional standards.
• Monitor key product performance metrics and make data-driven decisions to continuously optimize the user experience and improve satisfaction.
• Travel to service centers and regional offices as needed.

You Bring:

• 10+ years of experience in product management, with a strong focus on after-sales service, automotive technology, or related fields.
• Proven expertise in building and scaling digital products, particularly in service platforms, repair management, or warranty systems.
• Proficiency in Dealer Management Systems (DMS), Salesforce CRM, field service, SAP, and warranty systems.
• Demonstrated ability to define and execute product strategy, from concept through to launch, delivering measurable business impact.
• Strong communication skills with experience presenting to executive stakeholders and collaborating across teams.
• Expertise in connected vehicle platforms, data analytics, cloud technologies, and digital service ecosystems.
• In-depth knowledge of modern automotive technologies, including IoT, AI, and cloud computing.
• Proven ability to integrate emerging technologies into products to enhance customer experiences and drive innovation.
• Experience in electric vehicle or connected vehicle service environments is a plus.
• Familiarity with AI-driven customer service tools, predictive diagnostics, or partner-focused platforms.
• Global product management experience with a focus on rapid iteration and innovation.
• Startup experience with the ability to innovate and rapidly iterate on digital products.
• Strong analytical, organizational, and commun