Director, Risk Management (GBSC)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Risk Management (GBSC)

Overview:
The Global Business Solutions Center (GBSC) provides internal solutions for functions including Finance, Human Resources / People & Capabilities, Law Franchise and Integrity. The value we bring to our customers includes driving operational efficiencies, enhancing customer experience, and improving business results.

The GBSC, Director Risk Management position within our shared services organization reports to the GBSC Vice President, Risk Management and serves as the primary risk liaison between the GBSC Operational Risk & Controls team and the GBSC Revenue Services business vertical and other assigned areas. This role ensures that risk management practices are effectively implemented, monitored, and continuously improved within the vertical, while aligning with GBSC and enterprise-wide risk frameworks. The role also partners with operations to design & develop risk mitigating solutions.

Role:
• Lead operational risk role within the assigned vertical and other assigned areas.
• Lead Risk Control Self-Assessments (RCSAs) aka “Process Reviews” covering internal and upstream/downstream activities while making actionable recommendations for de-risking and improving the process.
• Partner with process owners to identify and mitigate operational risks in existing, new, or changing processes. Ensure timely updates to the risk register.
• Coordinate and track issue reporting, measurement, root cause analysis, and remediation
• Conduct and manage control testing activities to evaluate design, performance, and effectiveness of process controls
• Monitor and report on Key Risk Indicators (KRIs) and escalate emerging risks.
• Support audit readiness and respond to internal/external audit inquiries.
• Promote a strong risk culture through training, awareness, and coaching.
• Create and deploy GBSC risk management tools, resources, and training materials
• Collaborate with internal risk teams to ensure consistency in risk practices and reporting.

All About You:
• Bachelor’s degree in Business, Risk Management, Finance, or related field (Master’s preferred).
• Experience with various technology platforms, with proven ability to identify and create risk mitigating solutions across people, process, and technology. Experience with billing systems a plus
• Analytical mindset with experience in data-driven risk reporting, problem solving and critical thinking skills.
• Excellent verbal and written communication and presentation skills
• Strong stakeholder management skills and ability to influence at all levels, including outside of reporting lines
• Demonstrated experience in transformation, compliance, continuous improvement, Lean, or Six Sigma
• Extensive experience in operational risk, internal audit, compliance, or process controls in a large multinational service organization
• Strong understanding of risk frameworks (e.g., COSO, ISO 31000) and GRC tools.
• Prior experience leading others desired
• Understands and appreciates diverse backgrounds
• Certifications such as CRMA, CISA, CIA, or Six Sigma are a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies