Copilot Admin and Support - Managed Services

<div class="content-intro"><p>Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!</p> <p>At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.</p></div><p><strong><u>Roles and Rsponsibilities</u></strong></p> <ul> <li><strong>User Support: - Tickets, access issues, troubleshooting involving </strong> <ul> <li>Copilot related tickets such as, prompt issues, access problems, unexpected responses</li> <li>Permission and data access restriction</li> <li>Users reported issues logged into the different account/tenant</li> <li>Policy restrictions issues reported</li> <li>M365 Copilot apps is missing (Teams, Outlook. Work, Excel, PowerPoint) etc.,</li> <li>Issues in prompt in Copilot dialog box - It's not responding or taking too long</li> <li>Access Issues - Unable to access copilot chat in teams.</li> <li>Access Issues - Unable to access copilot chat in Outlook</li> <li>Access Issues - Unable to access Copilot web.</li> <li>Access Issues - Copilot.microsoft.com page is not loading in the browser (Microsoft Edge, Chrome, Safari, Opera, Firefox) etc.,</li> <li>Product bugs identified in any of M365 Apps</li> <li>Unable to access files/data from the SharePoint though have access.</li> <li>Work with channel partner (Microsoft), for the product bugs, work arounds, etc.,</li> <li>Maintain Copilot known issues trackers and updated regularly.</li> <li>Maintain FAQs, on adoption general information, features updates etc.,</li> <li>Copilot works on home internet, but fail to connect in corporate network</li> <li>Copilot is missing only for a subset of devices – Channel/old builds/Update rings</li> <li>Copilot works for the first time then fails after logoff. – VDI issues</li> <li>Copilot side panel is blank in web view. Endpoint security controls blocking web experiences</li> <li>Teams Copilot (Meeting/Chat/Channels) – Issues due to transcription dependencies, permissions</li> <li>Copilo