Jobs and Careers

Customer Support Representative (Voice)

UKRemotefull_timeVerifiedPosted 5 Dec 2024

About the role

This is a remote position.

We are seeking an experienced Customer Support Representative to join our team and provide exceptional customer service. The successful candidate will be responsible for the following responsibilities:

Responsibilities

Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
Confirm or clarify information and diffuse angry clients, as needed.
Document all call information according to standard operating procedures.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment.

Requirements:

● 1+ years of experience in a call center environment.
● 4+ years of experience in handling high-profile voice accounts is a MUST.
● Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
● Strong interpersonal skills, multitasking abilities, and organizational skills.
● Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
● Coachable, Punctual, Assertive, and Diligent.

Independent Contractor Perks