Consultant, Salesforce Business System

Req ID: 127907 
Remote Position: Yes 
Region: Americas 
Country: USA 

Summary

The Salesforce Business System Analytics plays a crucial role in optimizing our customer-centric processes. They are instrumental in ensuring the integrity and usability of our data across key business systems, ultimately driving efficiency and effectiveness in our Marketing, Sales, Order-to-Cash, and Service operations. This role also involves critical responsibilities in maintaining system security and supporting our sales organization through territory planning and data management within Salesforce.

Detailed Description

• Lead initiatives to align master data between Salesforce and other critical systems (including SAP, CPQ, PRM, Website, Customer and Partner Communities, and Service Now) to ensure customer data and insights are accurate, consistent, and fit for purpose, thereby enabling more efficient, accurate, and effective Marketing, Sales, Order-to-Cash, and Service execution.
• Develop and implement data governance policies and procedures to maintain data quality and consistency across integrated platforms.                                                                                   
• Facilitate regular Salesforce system user security audits to ensure adherence to company policies and industry best practices. Identify and address potential security risks and implement necessary controls.                                                                                             
• Facilitate user territory planning and management within Salesforce, collaborating with Sales leadership to optimize sales coverage and effectiveness. This includes designing, implementing, and maintaining territory rules and assignments. 

Knowledge/Skills/Competencies

• Strong understanding of Salesforce data structures, data management principles, and best practices.
• Proven ability to analyze data, identify discrepancies, and implement solutions.
• Solid understanding of Salesforce security models and user permissions.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with data quality metrics and monitoring.

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
• Occasional overnight travel will be required

Typical Experience

• 7-10 years’ experience in related positions
• Minimum 5 years of experience as a Salesforce Business Analyst or similar role.
• Minimum 8 years experience with SAP ECC Master (Customer, Material and Vendor) Data structure, set up and maintenance.
• Experience with integrating Salesforce with other enterprise systems (e.g., ERP, CPQ, Marketing Automation, Service Ticketing, etc. and data migration processes).
• Experience with Salesforce Territory Management features.
• Experience with data governance tools and methodologies.
• Experience with project management methodologies (e.g., Agile, Waterfall).

Typical Education

• Bachelor’s Degree in Information Technology, Business Administration, or a related field.
• Salesforce System Administrator certification is a plus.years’ experience in related positions

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

 

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geo