Infrastructure Team Lead

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. 

 

Join Pengate as our Infrastructure Team Lead! The Infrastructure Team Lead is responsible for leading a team focused on delivering secure, scalable, and efficient cloud-based infrastructure services, with a strong emphasis on Microsoft Azure and Intune. This role ensures optimal performance of cloud environments, endpoint management, and identity/security solutions while driving innovation and best practices across the organization. 

 

Supervisory Responsibilities

• Leads a team of 3–5 employees in the Information Technology department. 

• Consults in hiring, mentors, and trains new employees, including assisting in establishing and monitoring training and development plans. 

• Acts as the senior advisor for the work performed by the Infrastructure Team. 

• Provides input for performance evaluations that is timely and constructive. 

 

Personality Traits

• Professional – in dealing with the business and vendors 

• Goal Oriented – to lead and complete cloud and infrastructure projects 

• Good Communicator – to clearly and concisely educate and provide instruction to team & co-workers 

• Obsessive – about delivering consistent quality results 

• Attention to Detail – to accurately and repeatably create and follow processes and procedures 

• Tenacious – about digging into and finding the root of any problem 

 

What You’ll Do

• Collaborate with and mentor the Infrastructure team to ensure efficient support coverage and excellent customer service. 

• Monitor and manage escalated Infrastructure tickets to ensure timely response and resolution of IT support requests. 

• Develop and implement cloud-focused policies, procedures, and best practices. 

• Analyze metrics and performance reports to identify security needs and cloud/network performance improvements. 

• Manage and optimize the company’s cloud environment, with a strong focus on Microsoft Azure services, ensuring efficiency, security, and scalability. 

• Oversee Microsoft Intune for endpoint management, compliance, and security across laptops and tablets. 

• Act as an escalation point for complex technical issues, provide hands-on support and manage Infrastructure projects as necessary. 

• Act as the primary relationship owner & liaison between the Infrastructure team and other IT teams, fostering communication, collaboration, and cooperation on business-requested or IT-recommended implementations. 

• Coordinate with other IT teams for incident resolution and project support. 

• Ensure that all support documentation, FAQs, and knowledge bases are accurate and kept up to date. 

• Oversee Infrastructure processes & procedures related to cloud identity, access, security, and networking. 

• Train & assist IT team members. 

• Evaluate tools and technologies to improve IT efficiency and user experience. 

• Additional duties as required or assigned. 

 

Scripting and Automation 

• PowerShell: Advanced PowerShell scripting skills for automating Azure and Windows Server administration tasks. 

• Bash: Familiarity with Bash scripting for managing Linux systems. 

 

What You’ll Need

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).