Pharmacy Customer Associate I - Paragon Healthcare

Anticipated End Date:

2026-03-20

Position Title:

Pharmacy Customer Associate I - Paragon Healthcare

Job Description:

Pharmacy Customer Associate I - Paragon Healthcare

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy.* This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

*Associates will be required to physically come into the office one time per month; typically this will be around the first of each month. 

Schedule: Monday-Friday, 12:00pm-8:30pm Eastern Standard Time

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

The Pharmacy Customer Associate I - Paragon Healthcare is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. 

How you will make an impact:

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high quality resolution and follow-through.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them. 
   

Minimum Requirements: 

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. 
 

Preferred Skills, Capabilities, & Experiences: 

• Specialty pharmacy or healthcare experience.
• Call center experience.
• Ability to take digital notes while engaging in conversations with members.
• Experience or familiarity with electronic record management (EMR) systems.
   

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. 

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.