Retail Operations Manager

Job Description

Fabletics is looking for a Retail Operations Manager.

How do you fit in?

This role is the field’s operational expert on labor optimization, workforce scheduling & timekeeping, and store performance execution. This role owns the operating rhythm, tools, and reporting that help field leaders plan labor, control payroll, and execute programs with consistency. You’ll translate complex processes into simple, actionable playbooks, train and coach field leaders, and drive adoption through clear, respectful communication. You will also complete regular store visits to validate adoption, remove blockers, and surface insights that improve results.

Retail Operations Manager will report to Vice President, Retail Operations & Training.

What you will do:

Labor Optimization, Scheduling & Timekeeping

• Own the end-to-end labor planning process (forecast → schedule → approve → reconcile).

• Maintain weekly reforecasting cadence; set standards for coverage rules, exception handling, and overtime control.

• Partner with field leaders to align staffing to traffic and priorities; ensure timecard accuracy and on-time approvals.

• Monitor store payroll vs. sales and drive corrective action when variances exceed threshold.

• Conduct payroll audits to ensure compliance, coach leaders, and share best practices.

Store Performance Management & Field Execution

• Lead the store operating rhythm (weekly priorities, execution checklists, calendars).

• Conduct store visits and virtual check-ins to assess adoption, coach leaders, and share best practices.

• Coordinate cross-functional deployments (e.g., holiday toolkits, contests, VM updates) ensuring the field receives clear “what/why/how.”

Reporting & Analytics

• Build and maintain clear, reliable reports/dashboards for labor, payroll, and program execution.

• Provide concise weekly readouts to field and HQ: plan vs. actual, drivers, and next-week actions.

• Ensure data integrity; track corrections with simple change logs.

Training, Adoption & Communication

• Create short, practical trainings (live + micro-guides) that explain systems/processes in simple terms.

• Be the field’s go-to resource for “how-to” guidance; respond with solutions (not just redirects).

• Model professional, direct, and respectful communication in all channels (stores, RDs, vendors, HQ).

Process Ownership & Continuous Improvement

• Document SOPs; keep Content Hub/knowledge bases current.

• Collect field feedback, identify root causes, and iterate processes/tools to reduce friction and improve results.

• Support cross-functional pilots; ensure changes are tested and store-ready before launch.

• As a Function Manager level in the organization, you are responsible and accountable for large projects or processes as a direct contributor to team and some department milestones, working with a high level of autonomy.

• Coach and review work of lower-level employees. 

What you can bring:

• 5-7 years of experience with Retail Operations, Workforce Management, or Multi-unit Field Ops; store leadership experience a plus.

• Demonstrated results in labor optimization, scheduling, and payroll control across multi-store environments.

• Strong analytical skills (turn data into actions) and crisp written/verbal communication.

• Proven experience training and influencing field leaders; comfortable presenting to mixed internal/external audiences.

• Demonstrated expertise in Retail through specialized education or related experience .

• Willingness to travel regularly for store visits and market work.

Where we are:

• This role will be based in our El Segundo Headquarters

Compensation & Total Rewards:  

At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:   

-Hybrid Work Schedule*

-Discretionary Paid Time Off*    

-Summer Fridays*    

-Healthcare Plans