Concierge Team Lead

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Motorcars, representing Rolls-Royce, Bentley, and Aston Martin is a leading player in the automotive retail industry, renowned for its commitment to delivering exceptional customer experiences. We are seeking a dynamic and customer-focused Hospitality Team Lead to join our team and elevate the level of experience we offer to our valued clients.

This is a 4-5 month temporary assignment offering an exciting opportunity to gain valuable experience while contributing to the success of one of the most prestigious ultra-luxury dealerships in the industry.

As the Hospitality and Concierge Team Lead, you will play a pivotal role in shaping the first impression our customers have of our brand. Your responsibilities will revolve around creating a warm, welcoming, and engaging environment for all visitors, ensuring they have a memorable experience from the moment they step through our doors. Our experience strategy has won us praise for all the brands we represent.

Responsibilities:

• Develop and implement a comprehensive hospitality strategy that aligns with our brand identity and customer service goals.
• Greet and assist customers in a friendly and professional manner, setting a positive tone for their visit.
• Lead a team of hospitality associates, receptionists and valet staff including, training, scheduling, and performance evaluation.
• Collaborate with various departments to enhance the overall customer journey by integrating hospitality services seamlessly.
• Oversee the coordination of refreshments, amenities, and waiting areas to provide an exceptional guest experience.
• Handle customer inquiries, concerns, and requests, resolving issues promptly to maintain customer satisfaction.
• Continuously monitor and improve service standards, implementing innovative ideas to enhance customer engagement.
• Organize and manage special events, workshops, and product launches to engage customers and promote brand loyalty.
• Maintain an organized and aesthetically pleasing reception area, ensuring it reflects our brand image.
• Analyze customer feedback and utilize insights to make data-driven improvements in hospitality services.
• Responsible for Holman and OEM CRM (Customer Relationship Management) systems.
• Support the Sales department as needed.

Qualifications:

• Previous experience in a hospitality role is preferred, but not mandatory. We value attitude, enthusiasm, and a genuine passion for providing exceptional guest experiences.
• Excellent communication and interpersonal skills to connect with guests from diverse backgrounds.
• Strong problem-solving abilities and the ability to think on your feet in high-pressure situations.
• Exceptional organizational skills and attention to detail to ensure accurate guest information and reservations.
• A team player who thrives in a collaborative environment and can also work independently.
• Proficiency in using reservation systems, point-of-sale software, and other relevant technology.
• Flexibility to work varying shifts, including weekends and holidays.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of