Operations Associate

Pay Range: $17.50 - $20.01

Responsible for performing various duties related to the Operations area. Functions to include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues and understanding double entry bookkeeping as it relates to daily production work.

Education and Experience:

• High School Diploma, GED or Equivalent Experience

Skills and Abilities:

• Customer service skills.
• Data entry skills helpful but not required.
• Basic accounting skills helpful but not required.
• PC skills in a Windows environment.

Tasks Performed:

• 60% Process monetary/non-monetary transactions; perform data input functions; perform verification of data; perform scanning and indexing; reconcile assigned accounts; resolve exception issues; perform research; accurately and efficiently as assigned.
• 10% Ensures that all security measures, procedures, and controls are adhered to.
• 10% Respond to internal and external customer inquiries.
• 10% Uphold service level standards under normal conditions.
• 5% Develop procedures in conjunction with the supervisor and train new employees.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being. 

• Flexible Spending Accounts: For healthcare and dependent care expenses. 

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. 

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. 

• Voluntary Benefits: Including hospital, accident, and critical illness coverage. 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family. 

• Tuition Reimbursement: Invest in your education and career growth. 

• Employee Assistance Program (EAP): Access to support and resources. 

• Financial and Banking Services: Various benefits and financial planning assistance. 

Benefits for Part-Time Employees Working 20+ Hours/Week: 

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary. 

Benefits for All Part-Time Employees: 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe