Mountain Studio Associate Manager | South Lake Tahoe, CA (FT)

ABOUT US

Stio® is a mountain apparel brand that designs, develops, and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers products via Stio.com, catalog and our Mountain Studio® retail locations.

YOUR ROLE

As the Associate Studio Manager (ASM) - South Lake Tahoe, you share responsibility for the performance of Stio’s South Lake Tahoe’s retail store location. Your main goals are to drive sales, ensure store profitability, provide an exceptional customer experience that’s true to the Stio brand, and build new customer acquisition. You are responsible for supporting budget objectives for both revenue and operating expenses. You will help oversee operational procedures, sales, and merchandising efforts. You help lead the store staff and share responsibility for hiring and training seasonal team members, ensuring a consistently high level of customer service in your store. You will foster a culture of trust, accountability, and excellence amongst the staff, ensure a strong working knowledge of Stio products and implement best practices in the areas of customer engagement, operations, and visual merchandising.

The ASM reports to the Mountain Studio Manager (Store Manager).

Additionally, this role is not remote, as the Associate Studio Manager must live within a reasonable commute of our upcoming South Lake Tahoe Mountain Studio, located across from the base of Heavenly Mountain Resort.

YOUR RESPONSIBILITIES

• As Associate Store Manager, you will manage the details of the retail store including but not limited to hiring, training and coaching retail staff, inventory management through receiving, selling, and merchandising, and driving sales. As ASM, you will communicate directly with Store Manager and Retail Leadership, corporate Operations, Marketing, Product, and Customer Service teams as needed.
• Detail-oriented with strong organizational and prioritization skills
• Self-motivated and proactive with operational tasks
• Excellent communication skills with prior customer service experience
• Implementation of strategies to drive new customer acquisition
• Planning and execution to achieve an exceptional retail environment for customers, setting an example for your team in how you show up on the sales floor working alongside them each day
• Support planning and delivery of visual merchandising and marketing plans
• Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager

YOUR SKILLS & EXPERIENCE

• The ASM is a self-starter with exceptional customer experience, organizational and leadership skills.
• You have strong interpersonal and communication skills, capable of guiding staff members with a wide array of experience and abilities to success.
• You are team-oriented, comfortable with multi-faceted responsibilities, and able to maintain a positive attitude in the workplace. The ASM supports training for hourly and seasonal employees and works alongside the team to elevate customer experience and drive sales in their location.

• Bachelor’s degree preferred
• 1+ years of retail experience preferred
• Leadership experience preferred
• Preferred experience with visual merchandising and/or retail marketing, and working with a team towards shared goals
• Effective with Microsoft Office and Google Suite

THE FINE PRINT

• Annual salary $52,000 - $62,000 based on experience
• Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager
• Medical, Dental and Vision plans covered by Stio
• Must be able to move around the retail space for 8-12 hours per day
• Must be able to move items upwards of 50 lbs.
• Company Paid Long Term Disability
• Employee Assistance Program
• 401k with employer match
• Generous paid time off policies
• Company DEI Committee and Employee Resource Groups
• Gear allowance, perks, and more

We provide competitive compensation packages, inclusive of base pay, incentives, and benefits. The base salary range is $52,000 to $62,000. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on se