Mortgage Assistance Officer - Northrim Building

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.  

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Position Summary

The Mortgage Assistance Officer is responsible for development and implementation of collection and workout strategies in the facilitation of loan recoveries for the Bank’s Mortgage Collection Department. Main duties include initiating telephone calls, producing correspondence, developing workouts, analyzing financial statements, and maintaining accurate records in pursuit of resolution of delinquent loan accounts. 

The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties. 

Essential Duties and Responsibilities 

1. Manage a loan portfolio of serviced and in-house, consumer mortgage loans. Monitor for delinquencies and non-performance.  
2. Collect past due payments, set up payment arrangements and maintain positive borrower relationships to be in alignment with the Bank’s missions, visions and values.
3. Facilitate contact with customers by telephone, in person, and through written correspondence. Maintain open lines of communication with borrowers after payment is received, allowing for early intervention and preempting future delinquencies.
4. Develop collection and workout strategies for in-house and serviced mortgages by performing analysis of financial statements, collateral inspections, etc. 
5. Manage the collection and liquidation process of delinquent mortgages, to include initiation and completion of collateral foreclosure and sale against non-performing borrowers, etc.
6. Facilitate vendor procurement and management as necessary in pursuit of loan recovery resolution and collateral protection.
7. Ensure loan and customer information is represented accurately on the Core system.
8. Train and assist Mortgage Assistance Officers with collection procedures for loans with government guarantees (FHA, VA, USDA, etc.) and loans serviced for government agencies (AHFC, etc.).
9. Prepare purchase packets for loans with government guarantees, following established guidelines.
10. Monitor management of various OREO properties to include utility account management, property preservation, inspections, etc. as necessary.
11. Assist in negotiation of OREO property sales, to include preparation of purchase & sale agreements.

1. Follow Northrim and 3rd party (AHFC, FHA, VA, USDA, etc.) collection procedures, instructions, methods and policies precisely.  

1. Complete online, written and in-person compliance training within established timeframes.
2. Participate in development of policies and procedures for collection and repossession.

1. Maintain regular and predictable attendance. 

1. Other duties as assigned. 

Qualifications 

Education

• Bachelor’s degree in Finance, Accounting or other related field.
• Equivalent combination of education and work experience directly related to the functions of the position may be considered.  
• Related military education/experience may be used as a substitute for education or work experience.

Experience

• Three years of experience in the areas of consumer collections, commercial collections, loan documentation, commercial lending, consumer lending, and/or commercial law.

Knowledge & Communication Skills 

• Knowledge of Bankruptcy Codes pertaining to Chapters, 7, 11, and 13. 
• Thorough understanding of credit and collection conc