Sr. Client Relations Manager (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The role of the Sr. Relationship Manager is to provide superior levels of service to our clients while acting as Broadridge's face to the client. The Sr. Relationship Manager is the first point of contact for their clients and is expected to address client concerns, anticipate challenges, and provide support through our robust suite of products and services. Additional responsibilities include communicating with existing clients in person, over the telephone, or through email to address their needs and provide guidance and industry expertise. The Sr. Relationship Manager also leads department retraining and off-season projects.

Responsibilities:

• Researches and responds in a timely manner to highly complex or large-size clients with regards to their needs and interests.

• Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.

• Acts as a Client advocate and interfaces between all departments on the Clients behalf.

• Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.

• Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.

• Understands and assists the client with proxy meetings and market complexities (e.g. SEC regulations, NYSE).

• Expert in problem solving atypical or infrequently occurring issues based on existing procedures.

• Provides timely and accurate updates to client’s inquiries and issues including proactive updates to projects.

• Coordinates client meetings and business reviews on and off site to build stronger business relationships.

• Appropriately communicates and escalates external client concerns in a timely fashion avoiding unnecessary personal and client stress.

• Updates and monitors internal reports to ensure the timely and efficient progress of each project.

• Partners internally, as well as with other departments to continually add efficiency to the day-to-day processes as well as to increase client satisfaction.

• Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.

• Implementing best practices with regards to client interactions and departmental procedures.

• Effectively leads projects designed to improve client satisfaction and gain greater processing efficiencies.

• Works independently requiring moderate levels of guidance.

• Maintain an equitable and inclusive environment and culture in which every associate feels connected to our organization.

• Expected to work within our Connected Workplace environment through our hybrid work model.

Job Qualifications:

• 3-5 years experience in a client service or client-facing role.

• Ability to work in a fast-paced, high-pressure environment.

• Must be oriented, demonstrate the ability to multi-task, and have excellent time management skills.

• Outstanding presentation, written and verbal communication skills.

• Possess the ability to establish good personal and working relationships with clients.

Salary range: $30 - $35 per hour. Bonus Eligible.  

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing