Wholesale Production Retention Specialist

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

The Wholesale Production Retention Specialist role is for someone with a reverse background in Processing and or Underwriting ( 2-3 years in Underwriting ), has strong communications skills, can work with various departments in LBF and get loans across the finish line 

File Structuring and Retention

• Perform upfront file structuring and maintain pipeline retention to ensure loans are properly positioned for successful processing and closing.
• Oversee pipeline retention efforts by tracking active loan files, identifying and resolving structuring or process-related issues, and collaborating with Sales and Operations teams to improve pull-through and funded loan performance.

Review and Exception Processes

• Review and provide guidance on complex loan scenarios, including LESA and TISA exceptions, Financial Assessments, Trusts, Residual Income calculations, Powers of Attorney, Property Types, Purchase Transactions, Self-Employment income, Credit, Condo/Single Unit Approval (SUA), and proprietary products.
• Review credit reports for accuracy and completeness.
• Assess financial documentation, including financial assessment, and residual income requirements.
• Structure loan files and purchase transactions to comply with company guidelines.
• Submit underwriting escalations, exception requests, and rush review requests to facilitate timely loan decisions and pipeline progression.
• Evaluate condo/SUA files to ensure adherence to relevant policies.
• Conduct a comprehensive second-level review of loans prior to adverse action decisions to identify potential solutions and retention opportunities.

Training and Support

• Partner with Sales, Operations, and Underwriting teams to resolve loan structuring challenges and support successful loan outcomes.
• Host regular open office hours for Loan Officers and Sales Coordinators to provide guidance, answer questions, and assist with loan scenario reviews.
• Develop and deliver targeted training sessions on key underwriting, product, and operational topics based on identified business needs.
• Serve as a subject matter expert and liaison between Sales and Operations, promoting consistent processes and effective communication across departments.

Tracking and Documentation

• Track, document, and maintain detailed records of all loan reviews, recommendations, and decisions within the Loan Origination System (LOS) to support compliance and operational transparency.

Qualifications

The ideal candidate for this role would be a former Reverse Processor who now has their DE with 2-3 years of Underwriting experience.

Additional Information

• Working in a growing and dynamic indus