Claims Support Quality Coordinator

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students. 

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives.  We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work! 

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, hybrid work options, and more. 

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As a Claims Support Quality Coordinator, you will bring your proactive nature, attention to detail, and genuine curiosity to a service-based role focused on delivering efficiency in a high-volume, deadline-driven environment. In addition, you’ll be valued for your ability work collaboratively across divisions to achieve results with the aforementioned area of focus in mind. This is an Austin-based hybrid role with the successful candidate working from our North Austin headquarters up to two days a week. 

A Typical Day 

• Proactively analyze, clarify and resolve issues and errors in claims intake and support process; operate independently and exercise sound decision-making that reflect member and operational focus in analyzing potential solutions for an issue; tackle problems using a logical and systematic approach.
• Must take initiative and review problems and communicate in a timely manner with appropriate personnel, including Claims Specialists, to obtain and provide feedback and information, when necessary, and manage cross-functional stakeholder response to ensure specialized or escalated issues are fully resolved.
• Help to coordinate with other divisions to establish and maintain quality standards in the claims intake and support process, requiring the employee to be a self-starter in the acquisition and possession of subject-matter knowledge in activities as it relates to claims, especially considering impact of quality on downstream activities.
• If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

• Assist with identifying process and procedure gaps that inhibit ability to serve members’ and internal stakeholders’ needs and maintain a mindset to improve processes and associated documentation; actively contribute to creating and maintaining department procedures, training documentation such as job aides, quality guidelines, and workflow diagrams to achieve data consistency, and quality metrics as needed; share knowledge with peers and other stakeholders.
• Continue to proactively seek comprehensive knowledge of RMS business processes in order to identify and offer suggestions for improvement, including opportunities for automation in the claims process.
• Serve as the primary reviewer of claims intake data entry and support activities in a high-volume production environment in order to evaluate adherence to quality and service level standards, identify errors and take immediate and appropriate corrective action; perform claims intake and support work, as needed, in order to meet department service level standards in quality and productivity.

Skills For Success

Education and Experience: 

• High school diploma or equivalent required.
• Minimum two years of experience working in a complex problem-solving role.
• Insurance or risk management experience considered beneficial.

Knowledge, Skills, and Abilities: