AVP, Digital Servicing Product Owner

Job Description:

Role Summary/Purpose:

Our Digital Servicing applications and platforms are visited by 1B visitors annually and are the virtual face of Synchrony. We are seeking an Agile Product Owner to lead the development and implementation of Consumer Servicing enhancements for our mobile applications. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, Mobile Applications Train Leader.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development

• Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes

• Lead the feature development cycle, including build, test, launch and adoption.

• Coordinate user acceptance testing (UAT) with internal stakeholders

• Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues

• Support and aid in any Legal/Compliance items related to the feature development

• Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements

• Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree OR in lieu of a degree, a high school diploma and 5+ years of project management experience

• Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines

Desired Characteristics:

• Experience with Agile software development framework, preferably acting as Product Owner

• Curious and passionate about the customer experience, with a proven record of creative problem solving 

• Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment

• Experience in the credit card or financial services industry

• Digital proficiency, including an understanding of web/mobile devices and software applications

• Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partners

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet perf