Liability Determination Adjuster - Scottsdale, AZ (Hybrid)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Liability Claims Adjuster, you’ll help customers through some of their most stressful moments by guiding them after a single- or multi-vehicle accident. You’ll communicate with policyholders, claimants, agents, witnesses, repair shops, and other partners using phone, email, and text.

After completing hands-on training, you’ll follow established processes to investigate what happened, evaluate claims, negotiate fair outcomes, and help customers move forward with confidence.

Key Responsibilities:

• The Customer Service Expert – Show empathy and support in every interaction. You’ll live our Claims Culture—caring, empowering, and restoring—by being clear, compassionate, and committed throughout each claim.
• The Investigator – Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed.
• The Effective Communicator – Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish.
• The Negotiator – Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situations.
• The Problem Solver – Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward.
• The Recorder – Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims system.

Notice of Licensing Requirement:

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
• All required licenses must be obtained within 60 days of hire.
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state.
• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

Work Location and Schedule:

During Training

• Location: 7350 N Dobson Rd Suite 101, Scottsdale, AZ 85256
• Hours: Monday–Friday 8:30 AM – 5:00 PM
• Work Arrangement: Full-time, In-Person for Training

After Training

• Location: 7350 N Dobson Rd Suite 101, Scottsdale, AZ 85256
• Hours: Monday–Friday hours between 8:00 AM – 5:30 PM AZ Time with occasional Saturday
• Work Arrangement: Hybrid schedule – 3 days in the office (Monday, Tuesday, Wednesday), 2 days remote (Thursday, Friday)

What You Need:

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

What Allstate Provides:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Preferred Qualifications:

• Strong communication and interpersonal skills, with a focus on delivering excellent customer service.
• Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment.
• Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions.
• Comfortable learning and using technology, including software and tools used in the claims process.
• Familiarity with insurance policies, claims handling, or related regulations is helpful but not required.

Allstate Benefits: 

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of yo