Quality Manager - Hamilton, OH

A Day In The Life

Job Summary:
Responsible for management oversight and process effectiveness of the company’s quality assurance systems with a concentration on ISO 9001 and the Corrective Action System.  Quality Manager will demonstrate the ability to implement policies and procedures that enhance quality awareness, controls, and accountability.   Must be able to communicate and actively participate with all levels of management and operations personnel with regard to continuous process improvement.  Have the ability to analyze and interpret data efficiently, present data and recommended corrective actions to management, and assist appropriate management and operations personnel with the implementation process. 
 

Job Overview

Roles & Responsibilities:

• Oversee and champion the Corrective Action system.
• Maintain the corrective/preventive action program, inclusive of tracking status of open actions, receiving and reviewing responses, working with departments for timely completion and periodic reports and metrics.
• Monitor, evaluate and assign corrective actions to appropriate department heads for completion.
• Verify by auditing the effectiveness of corrective actions.
• Report ongoing activities to management and keep the company continuous improvement efforts on track. 
• Maintain customer complaint database and review MRA activity.
• Provide quick feedback on customer complaints to sales department.
• Provide monthly reports on problem areas (Pareto, Trend, etc) to senior management.
• Oversee, maintain, and improve the company’s ISO 9001 program.
• Assume the responsibility of ISO Representative for CMC, coordinate and administer third party quality audits, communication, reports and tracking follow-up actions.
• Audit existing and new ISO procedures for compliance based on ISO requirements and audit history. 
• Verify that procedures are in use, functional and efficient.
• Conduct internal process audits for all departments according to ISO requirements.
• Conduct vendor audits as necessary.
• Work with engineering and operations to help improve products and process using DOE, PFMEA, SPC, 6 Sigma tools.
• Ensure PPAP process is effective
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plan, promote, and organize training activities related to product quality and reliability.

Management Requirements:

• Manage entire quality department at all CMC and NAPS locations including but not limited to Inspectors, Quality Engineers, Quality Technicians and Quality Supervisors to ensure compliance with both company and quality requirements. 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  
• Responsible for employee interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
   

What will help you thrive in this role?

• Bachelor’s degree (B.A.) from four-year college or university in Business, Engineering, or Quality Assurance discipline
• Three (3) to ten (10) years experience as quality manager or quality director
• 3+ years experience in leading internal company audits and vendor audits
• Must be proficient in data collection, analysis, and presentation
• Must be able to implement statistical tools (SPC) for defect reduction
• Certified by ASQ (American Society for Quality) as Quality Manager is a plus
• Certified by ASQ (American Society for Quality) as Quality Auditor is a plus
• Certified by ASQ (American Society for Quality) as Quality Engineer is a plus
• Experience in plastic injection molding is a plus
• Experience in machining and welding steel is a plus
• Ability to travel on occasion.

 

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Competencies

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are