Medical Customer Service Assistant | Willmar

Find your purpose as a Medical Customer Service Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role. 

Schedule:

• Full-time 80 hours every 2 weeks 
• Mon-Fri 8:30a-5:00p
• This is an onsite position in Willmar location.

Pay and Benefits:

• Staring pay is $18.38 per hour; exact wage determined by years of related experience.
  • Pay range: $17.95-$26.94 per hour
• Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
• Tuition reimbursement and college grant programs available 

Qualifications:

• Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
• Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
• Strong written and verbal skills. 
• Excellent communication, listening and negotiating skills and customer relations principles. 
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. 
• Strong interpersonal human relations skills.
• Bi-lingual Spanish or Somali a plus. 

“I love working in Medical Customer Service because I have really great co-workers that value our patients and care about them.” Donna (employee)

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employers.

Our roots go back to 1886 when St. Cloud Hospital was built to serve the health care needs of people living in Central Minnesota. In 1995, CentraCare was formed, which today includes eight hospitals in St. Cloud, Long Prairie, Melrose, Monticello, Paynesville, Redwood Falls, Sauk Centre and Willmar. We also have more than 30 clinics, 11 senior housing facilities and seven long-term care facilities throughout the area.

CentraCare has grown to meet the needs of the communities and is now one of the largest health systems in Minnesota. This means we are able to offer the latest advancements in care, technology and treatments close to home. But what makes CentraCare special is not our facilities or technology. It is our people. We live in the communities we serve. We are neighbors, friends and family. And when you need us, we are here for you.