Medical Customer Service Representative (Full Time)

Description

*OPENING EARLY 2025*

The Customer Service Representative is responsible for greeting all patients in a friendly, professional manner. The primary duties include registering patients, verifying insurance, collecting payments, communicating via telephone, and communicating with team members and patients. 

Job Duties:

· Stand and properly greet patients/visitors entering the clinic.

· Treat patients and co-workers consistent with Patient Plus Urgent Care's Mission and Vision Statement.

· Register and check in patients for visits. 

· Verify insurance and collect correct payment.

· Balance and reconcile cash registers, EBO, and Rectangular.

· Reconciles daily receipts within established guidelines as directed.

· Answer phone calls and assist callers by answering questions or routing calls to the appropriate staff member. 

· Assist new patients with paperwork, if needed, and periodically update patients on their wait status.

· Monitor the flow of patients, including placing patients into rooms as needed.

· Ensures an adequate stock of front office supplies and proper equipment functioning.

· Always maintain patient(s) confidentiality. 

· Treat all patients with the highest respect in all job functions. 

· Monitor patient waiting room, restroom, and children’s play area for cleanliness and security. 

· Performs other duties as assigned.

Requirements

Education, Skills, and Qualifications:

· High School Diploma or GED.

· One year of Customer Service Representative experience.