Training Assistant (Part-Time)

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

As a Training Assistant for Casa Esperanza, you will assist in implementing training programs designed for clinical and direct support staff. Strong attention to detail, organizational skills, and computer literacy are required for this position. Most tasks are clerical in nature, with some opportunities for creativity. This position is hybrid and requires reliable access to an internet connection and transportation to Boston, Malden, and Tewksbury.

What you'll do

• In collaboration with the Director, help develop and implement curriculum content, training materials, and teaching aids aligned with relevant Treatment Improvement Protocols. Duties include scheduling training, maintaining staff rosters, coordinating with supervisors to manage training attendance, creating & updating training invitations in Outlook/Zoom and flyers, sending reminders, scheduling training with vendors, and other related tasks.
• Collaborate with the Director of Training to develop and lead training sessions for staff members across all programs and departments. Duties include aligning presentations to policies and procedures, assisting in creating engaging presentations, editing presentation formats, and researching/reading compliance documents.
• Assist the training director with logistics for in-person and online training. Logistics include assisting with Zoom during online trainings, setting up A/V equipment, and editing video to upload to the Learning Management System (Relias), among other tasks.
• LMS maintenance: setting up modules and enrolling participants, fixing errors in modules, maintaining records of attendance for internal & external training courses, uploading and reviewing certificates, providing limited technical assistance such as resetting passwords, helping staff with limited computer literacy learn to navigate the system, deactivating accounts, creating reports, etc. (training will be provided).
• Track attendance of live trainings
• Provide technical assistance during live trainings (Zoom)
• Order, print, and staple training materials (in person at Malden or Roxbury office)
• Acts as a point of contact and assists with administrative duties when the director is unavailable
• Assist in creating a yearly schedule to comply with grant, license, and certification requirements.
• Help create and maintain the department policies and procedures document.
• Help develop and maintain robust quality assurance review processes for all training programs.
• Track outside trainings held for specific departments/grants (attendance, certificates)
• And any other duties as required to carry out department responsibilities

Qualifications

Knowledge and Skills necessary for the position:

• Strong computer literacy and ability to learn new software
• Strong written communication and organizational skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Proficiency in Outlook, especially managing calendars
• Familiarity with Zoom and Microsoft Teams
• Access to a reliable internet connection
• Ability to work independently and as part of a team
• Interest in Learning & Development, Human Services, Public/Behavioral Health, or related fields 

Experience required/preferred for the position:

• No prior experience is required, but applicants will be asked to complete tasks during the interview process to demonstrate their skills.
• Experience with the Relias Learning platform is preferred but not required.
• Experience working in nonprofit/office settings is preferred but not required.
• Personal or professional experience with substance use disorders is preferred but not required.

Education/Training required:

• HS Diploma or GED Required
• Associate deg