Communication Center Representative-30

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Job Description

Virtix Health offers a range of services and products to its clients.  In a medical chart retrieval capacity, the Records Retrieval Agent represents the clients/health plans in requesting and obtaining medical records from healthcare providers.  The Agent provides telephonic assistance to schedule and retrieve existing medical records by contacting provider offices, gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved.

Responsibilities

• Contact provider offices to request copies of medical records

• Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices

• Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application

• Provide professional communication and customer service with provider offices throughout the record retrieval process

• Make regular and consistent phone calls to complete timely retrieval

• Enter and maintain records into the in-house computer application to document and track record retrievals

• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet

Requirements

• Previous call center sales or collections experience acceptable with experience in a healthcare environment or office setting preferred

• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.

• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar

• Demonstrate accuracy and attention to detail in the retrieval lifecycle process

• Must have reliable high-speed internet

• Must provide have own computer, mouse, keyboard and monitor equipment to access into Virtix VPN network

• Understanding of HIPAA regulations

• Computer skills with navigation of applications

• High School diploma or equivalency required

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.