OPS SENIOR CLERK - 64853164

Requisition No: 862123 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64853164

 Pay Plan: Temp

Position Number: 64853164 

Salary:  $17.00 - per hour 

Posting Closing Date: 10/08/2025 

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This is an open full time Other Personal Services (OPS) Senior Clerk position at the Department of Health in Lee County.

Your Specific Responsibilities:

 

DUTIES AND RESPONSIBILITIES

The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws.  Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual.

 

Registration

• Client sign-in and registration for clinic services.
• Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms.
• Complete financial eligibility process.
• Ensure insurance information is entered and verified.
• Enters historical Immunization data.

 

Clerical Duties

• Responsible for entering services in system.
• Schedules appointments.
• Monitors and respond to clients’ email.
• Follow up with client on status of transfers, completion, and forms.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• Data entry Patient Portal and DL email.

 

Billing/Cashier Functions.

• Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
• Verifies and bills clinic service to self-pay or third parties.
• Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
• Generates daily closing worksheet, prepares deposit, and balances monies received.
• Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles. 
• Obtain insurance pre-authorization.

 

Job Enrichment

• Attends required meetings and trainings and remains current of all policies and protocol. 

 

Miscellaneous Duties

• Performs other duties as assigned.

 

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of general office procedures and practices.
• Knowledge of correct spelling, punctuation and grammar usage
• Knowledge of standard business formats and styles for letters and business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures and practices
• Ability to organize and maintain filing systems
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationship with others
• Ability to understand, interpret and apply applicable rules, regulations, policies and procedures
• Ability to prioritize individual workload
• Ability to freq