Technical Support Engineer

LiveRamp is the trusted platform that makes data accessible and meaningful. Our services power people-based customer experiences that improve the relevance of marketing and allow consumers to better connect with the brands and products they love.We thrive on solving the toughest technical and customer challenges, and we’re always looking for smart, compassionate people to help us blaze a trail.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. This role is based out of our brand new Phoenix office, but at home for now.

Please note: This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team. 

You will:

• Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
• Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
• Contribute towards building a great company. 

 

Your team will: 

The Technical Support Engineer team is responsible for resolving clients’ technical support tickets and while delighting our clients with excellent customer service. 

About you: 

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.
• Comfortable talking to customers on the phone
• Bachelor’s degree or equivalent
• 1+ years working in a corporate environment

Bonus Points:

• Experience with advertising or marketing technology, or SaaS support.
• Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).
• Resourcefulness. We don't have all the answers, but you'll need to find them.
• Great communication skills with external customers and internal stakeholders.  
• The ability to respond promptly and follow through on projects to completion.
• The ability to work and succeed in ambiguous situations with little direction.
• A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: Medical, dental, vision, life, and disability. Plus, mental health support (via Talkspace), flexible time off, parental leave, family forming benefits, and a flexible lifestyle and wellbeing reimbursement program (up to $375 per quarter, U.S. LiveRampers)
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located
• Location: work in the heart of San Francisco

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusio