Director, Division Operations

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

The primary purpose of the Director, Division Operations is to identify division issues via reporting and analytics of metrics, develop action plans, and to drive those action plans to resolution. This role leads through influence utilizing Division and Operation resources to achieve results. The Director, Division Operations assists the SVP with division strategy and is responsible for Partnering with the Regional Vice Presidents to hold Division accountable for the achievement of Divisional  goals. The DDO works in close collaboration with Division Finance, HR, Market Development Directors, Facilities Manager, Performance Manager and Corporate Business Development team.  

Job Responsibilities

People: 

• Facilitate Workforce Planning initiatives in partnership with HR and Finance teams. 
• Run labor forecasting, update staffing models, and report on performance to support effective labor management
• Partner with HR on recruiting goals; prioritize ‘hot’ roles and staffing needs for urgent attention.
• Partners with Finance and HR teams  to plan and facilitate business review meetings and monitor the execution and results of action plans
• In cooperation with the HR team, ensure RVP’s and Market Managers are managing employee compensation within acceptable levels.
• Work with the HR team to ensure effective Operations Performance management.  Develop performance action plans and facilitate discussion with bottom performers. 

Safety:

• Reinforce all company safety programs and ensure safety of all employees through a clean and safe working environment by meeting company compliance standards for safety; including the use of personal protective equipment.  
• Monitor all safety programs and related reporting to guide leaders on best practices to eliminate safety issues in the region. 
• Ensures facilities and equipment are in good working order and ready to meet production demands.

Customer Service: 

• Run strategic projects, participate in Continuous Improvement initiatives led by the Store Operations team.
• Actively engage with the Continuous Improvement team to improve employee and business performance and to ensure operational consistency.
• Establish a service excellence culture and build plans to deliver consistent execution of the WOW (Wow Operating Way) in all locations.  Regularly monitor the evaluation process for shop performance to ensure teams are following standard operating processes as part of a systematic onsite assessment. 
• Work with Regional leaders and the Performance Manager to set regional goals for meeting Client Performance Goals.  Actively foster positive client relationships through responsive communication and  performance reviews with location managers.

Growth:

•  Leads Divisional Facilities planning and provides supervision of the Divisional Facilities Manager.  
• Leverage operational dashboards and KPI’s to audit shop performance, identify stores that are underperforming (WOW scores, financially, operationally), and develop action plans to resolve.  Ensure plans are actioned and/or escalated to DVP as required.  
• Taking strategic direction from SVP, the DDO identifies, escalates, and solves issues to enhance profitability, productivity, and efficiency throughout the Division. 
• Partner with Finance Director to review metrics to gauge performance of individuals, stores, markets, and overall Division
• Elevate issues, partner with internal teams to solve problems that affect b