Part-Time Engagement Specialist (2nd Shift)

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Engagement Specialist will be hired from within the community area/neighborhood identified as Population of Focus (POF). Provide outreach and engagement services to ensure that POF is aware of the availability of mental health services and actively participate as partners in the design, implementation, and evaluation of crisis solutions. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Select Engagement Specialist positions must be eligible to pursue Certified Recovery Support Specialist credential (CRSS) based on their lived experience.

Qualifications

• High school diploma, GED, or higher education
• Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate)
• Willingness, ability, and commitment to serve as a role model for recovery
• Valid driver’s license and ability to meet Agency insurance requirements
• Must have own transportation
• Belief in the mission and vision of Rosecrance

Responsibilities:

• In partnership with other team members, provide mobile crisis response services in the community when dispatched.
• Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
• Actively participate as a partner in the design, implementation, and evaluation of crisis solutions.
• Advocate for individuals with professionalism and a collaborative, non-confrontational approach.
• Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
• Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance.
• Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
• Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required.
• Ensure timely completion of all required documentation within designated timeframes.
• Participate in training sessions aimed at obtaining the CRSS credential if applicable.
• Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services.
• Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated.
• Serve as a member of the assigned team and participate in all team meetings and activities.
• Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
• Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations in representing the agency.

Schedule: 8-hour shifts

• Shift: Friday - Saturday 3:30pm – 12:00am
• Training: 16 hours between Monday - Friday 8:30am – 5:00pm for first 4-6 weeks

Pay: Based on education, experience, and credentials

• Starting Pay:
  • HS/GED - $18.43 per hour
  • Associates’ - $19.37 per hour
  • Bachelor’s - $20.25 per hour

Shift differentials: Additional pay based on regularly scheduled shift hours

• Second shift (majority of hours between 3pm and 11pm): $.25/hr.

Work Location: Rosecrance Ware Center – Rockford, IL

• Onsite

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission t