Senior Project Manager

About the job you’re considering

We are seeking an experienced Project Manager to lead our Salesforce Service Cloud transformation project, including integration with our Customer Data Hub (CDH). The ideal candidate will have a strong background in Salesforce implementations, project management, and data integration.

Your role

• Project Planning and Execution: Lead the end-to-end project lifecycle from initiation to closure, ensuring timely delivery within budget and scope.
  
• Stakeholder Management: Collaborate with stakeholders to define project scope, objectives, and deliverables. Maintain clear communication channels with all parties involved.
  
• Integration Management: Oversee the integration of Salesforce Service Cloud with CDH, ensuring seamless data flow and system interoperability.
  
• Team Leadership: Manage and mentor project team members, fostering a collaborative and high-performance environment.
  
• Risk Management: Identify, assess, and mitigate project risks. Develop contingency plans to address potential issues.
  
• Quality Assurance: Ensure project deliverables meet quality standards and best practices. Conduct regular reviews and audits.
  
• Reporting: Provide regular project status updates to stakeholders, highlighting progress, risks, and issues.

Your skills and experience

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  
• Experience: Minimum of 5 years of project management experience, with at least 3 years in Salesforce implementations and data integration projects.
  
• Certifications: PMP, Scrum Master, or Salesforce certifications are highly desirable.
  Skills:
  
• Strong understanding of Salesforce Service Cloud .
  
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum).
  
• Excellent communication, leadership, and problem-solving skills.
  
• Ability to manage multiple priorities and work under pressure.
• Experience with other Salesforce products and integrations.
  
• Familiarity with data governance and compliance standards.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their