Customer Service Representative - Mobile Unit

Position Purpose:

The Customer Service Representative (CSR) plays a vital role in supporting Field Medicine operations by engaging patients in non-traditional care settings, ensuring smooth registration and follow-up, and helping maintain the mobile unit’s readiness. This position requires a high level of cultural sensitivity, professionalism, and adaptability.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Alongside the provider, will travel to different locations throughout the San Gabriel Valley.
• Greet and assist patients at mobile unit locations with compassion and professionalism.
• Provide clear communication regarding services, appointment times, and required documentation.
• Respond to patient inquiries about services, mobile unit locations, and scheduling.
• Educate patients on care processes, expected wait times, and paperwork.
• Verify patient information, insurance coverage, and Medi-Cal enrollment status via the state/MCP’s website.
• Complete intake and registration, ensuring accuracy in demographic and payer information.
• Schedule, confirm, and manage appointments and follow-up visits.
• Ensure all required forms and consents are completed and included prior to appointments.
• Assist with daily setup and breakdown of the mobile unit, ensuring all materials and devices are ready for use.
• Restock patient-facing materials as needed.
• Ensure all mobile devices (e.g., laptops, cell phones) are fully charged and functioning properly.
• Conduct patient follow-ups through calls, encampment visits, or other outreach locations.
• Work collaboratively with clinical and outreach staff, effectively representing Field Medicine’s objective.
• Maintain non-judgmental, trauma-informed, and culturally responsive interactions with all patients.
• Support enrollment and connection to care by verifying Medi-Cal or other insurance eligibility.
• Accurately document patient interactions using multiple electronic platforms.
• Maintain and update medical records per organizational standards.
• Comply with all HIPAA regulations and uphold strict patient confidentiality.
• Report and escalate patient concerns or complaints in a timely and professional manner.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or equivalent required
• Excellent customer service skills
• Must possess computer skills to include, keyboarding and basic Windows and accurate data entry.
• Ability to multitask in a fast-paced, mobile environment.
• Strong communication and interpersonal skills.
• Must be bilingual in English and Spanish
• Exceptional patient relations and interpersonal skills required.
• Ability to work well with diverse populations.
• Valid driver’s license and willingness to travel to various mobile unit locations as needed.

Working Conditions/Physical/Mental Abilities and Processes:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work requires long periods of sitting, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms.
• Ability to work efficiently in a fast-paced environment.
• Ability to work productively in an outdoor setting as well as small spaces.
• Ability to relate well with patients and exercise good customer service skills
• Ability to work with personal computer for long periods of time.
• Travel to and from clinic or meeting sites within geographic service area.

 

DOE: $21.00 - $24.80

 

East Valley offers a competitive salary, excellent benefits to include medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only.  Recruiters, please do not contact this job posting.

EOE is the Law.  It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status,