VP, Operations Readiness

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

Come join an award-winning organization!  Ensemble is regularly recognized for our highly skilled team, unmatched commitment to client service and industry-leading performance.  Join us as we adapt emerging technologies to practical uses — cutting through tech hype to deliver concrete solutions that bring maximum impact to providers’ bottom line.

We are currently seeking a Vice President, Operations Readiness responsible for day-to-day operations and organization of the Assessment process, Integrations, Strategic Transformation Office (STO) and Training.

Under the direction of the Chief Client Officer, the Vice President, Operations Readiness area of responsibility includes project planning, template and data file maintenance, and leadership of team and processes. Ensures there is timely communication of assessment pipeline report, integration, and strategic project status, and oversees all internal team and client assessment meetings. Uses critical thinking, problem solving, analytic and communication skills to review data received by the client and reported by the team. Challenges teams to review data for lift opportunity, with specific findings to improve potential client revenue cycle operations.

Responsible for the management of Assessment, Integrations, Strategic Transformation Office (STO) and Training leaders. This includes but is not limited to performance evaluations, skill set enhancements and accountability to KPIs.

Essential Job Functions

• Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement related to Assessments and Integrations.

• Leading the team and continued leadership with service line.

• Oversee the go-live integration process for each new client FOS.

• Support and strategically manage the Strategic Transformation Office (STO)

• Participate in Client Readiness update meetings held by the STO Team.

• Provide technical revenue cycle expertise and use business acumen and critical thinking skills to evaluate all KPI’s, findings and recommendations.

• Ensure that planning and execution is embodied by a sense of urgency and accountability, and that these and other characteristics become cultural habits as opposed to rule.

• Translating strategy into execution through project selection and prioritization.

• Reviews new training techniques and suggests enhancements to existing training program

Success Measurements

• Standardize and create a repeatable Assessment process for Ensemble client prospects. Ensure the report out meets operational excellence, achieve given timetables for deliverables, and ensure accuracy in subject matter expertise across each key function assessed. Success in this particular function means having clear pre-read report outs, collection of data and analysis timely, addressing and finding root cause opportunities during the Assessment and scaling the Assessment process as Ensemble grows.

• Own and manage the integration from prospect to new clients by ensuring a successful onboarding across both client performance metrics (SLAs and KPI achievement) while also balancing a white glove service with the client leaders and onboarded associates. Success in this measure is not just maintaining client metrics during the integration process, but quickly moving metrics to best in class expectations while achieving our pricing model expectations during the integration period.

• Review and enhance Ensemble’s total training program to ensure associates across Ensemble are trained in a standard and consistent manner while driving to best in class performance and quality standards for all job duties. Leveraging Training to employ success across key partnerships like our Epic Partnership to maximize the value creation between Epic and Ensemble. Success is defined as creating a unified and singular training program across Ensemble Operations that scales efficien