Implementation Engineer - Kubernetes

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

NCR Voyix have developed an exciting new Kubernetes platform for retailers – NCR Voyix Edge.

NCR Voyix Edge accelerates rollout of new application features and maximizes the performance of our customers store infrastructure. Purpose built for the retail edge, our unique software enables applications to run where they are most efficient with centralized application and infrastructure lifecycle management for better manageability, observability, cost and control.

We’re looking for an Engineer with a passion for Kubernetes, Linux, and cloud-native technologies to help our enterprise retail customers deploy and scale applications at the Edge. You'll work on a cutting-edge container platform purpose-built for the retail sector, using Kubernetes, automation, and infrastructure-as-code.

You are a hands-on, problem solver, technical expert - who is passionate about Linux, containerization and Cloud/DevOps technologies.

As a vital member of our team, you will be working with our customers to deploy NCR Voyix Edge, and integrate with their existing applications and infrastructure.

Our Tech stack includes: Ubuntu, Kubernetes, Helm, Python, Bash, GCP, GitHub, GitHub Actions, Linkerd, Kubevirt, Prometheus, OTel, Fluentd

Your Knowledge, Skills and Experience

• Strong hands-on experience with Kubernetes, including deploying, managing and troubleshooting clusters, and familiarity with Helm charts
• Experience in deploying, supporting and troubleshooting Linux server operating systems.
• Experience of using one or more of major cloud providers (AWS, Azure, GCP) and best practices
• Understanding of microservice architectures and service mesh (e.g., Istio, Linkerd) is a plus
• Experience with scripting/configuration-as-code experience such as Python, Ansible, Groovy, Bash and/or Powershell
• Experience with the application development lifecycle and best practices involving source code management, application build, test and deployment
• Computer networking knowledge, and skills debugging network issues, especially In Linux
• Strong ability to provide thought-through, clearly articulated, pragmatic solutions and recommendations to complex business problems
• Ability to collaborate and influence across both technical and non-technical stakeholders, resources, and teams
• Excellent technical communication skills, including the ability to communicate complex/technical issues to non-technical audiences

Your Responsibilities

Your responsibilities will include:

• Becoming a technical expert in the NCR Voyix Edge solution
• Assisting our customers with integrating and deploying the NCR Voyix Edge solution in our customers environments, both remotely and on-site.
• Providing guidance and familiarisation to our customers and internal teams deploying and using our solution.
• Working with our customers to deploy their applications into the NCR Voyix Edge solution
• Troubleshooting of issues and providing solution to complex applications.
• Building and maintaining lab environments.
• Be able to work as a team to communicate timelines and completion dates.

• Maintain an up-to-date knowledge of our products, technologies and our competitors.
• Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of ‘proof of concepts’ for new opportunities.
• Automate processes to increase functionality, efficiency and simplify processes.

In fulfilling these responsibilities, you’ll work closely with the existing Professional Services team as you build and then apply your knowledge of our product to our customers.

Your Personal Qualities

The right person for this critical role will need to adopt a flexible approach and be extremely well organised in order to be able to prioritise personal workload given the different demands for their time. 

You’ll need strong analytical skills, have excellent problem-solving ability when under pressure and have an attention to detail.

Given the breadth and complexity of our